Canon · Print head / installation
Canon Support Code 1401
Canon's TR160-series documentation says 1401 means the print head is not installed or the installed print head is not appropriate.
Start hereOn an applicable model, check that the correct print head is installed and its locking tabs are fully secured. Use the exact model instructions because print-head access differs by printer.
What to check
Step 1
Confirm that 1401 applies to your exact model.
The cited procedure is for the Canon TR160 family.
Step 2
Open the print-head area using the model's normal instructions.
Do not force the carriage or lock mechanism.
Step 3
Verify the print head and ink tanks are seated correctly.
Canon's TR160 guide specifically calls for checking the head lock tabs and ink-tank installation.
Step 4
If 1401 remains, use Canon service.
Canon notes that the print head may be damaged if the error cannot be resolved.
Verified sources
Printer Triage is an independent troubleshooting reference and is not affiliated with Canon. Use the exact model's manufacturer documentation when instructions differ.