What's wrong with your printer?

Start with what you see. Printer Triage will narrow the problem down before asking you to change things.

How do you want to start?

You don't need to know anything technical yet. We start with safe checks and won't send you to an unknown support number or ask you to install remote-access software.

Or browse for the kind of help you need

Simple ways to get into the growing troubleshooting library—or safely reach the printer maker if you need a person.

Browse by problemChoose things like won't print, Wi-Fi, scanner, paper jams, blank pages, two-sided printing, or phone/tablet printing.Browse by printer brandChoose HP, Brother, Epson, Canon, Konica Minolta, Ricoh, Xerox, Kyocera, Sharp, Toshiba, Lexmark, and more as coverage grows.Need a person?Use verified manufacturer support links and learn how to avoid fake printer-support pages and phone scams.

Common printer problems

Direct guides when you already know what kind of problem you have.

Browse by problem

Out of Paper, but paper is loadedReload a small stack and check the tray before changing computer settings.New ink cartridge not recognizedCheck the cartridge number and seating before reinstalling printer software.Scanner feeder won't grab pagesTest a few clean originals and a printer-side copy before changing scan software.Pages smear or toner rubs offStart with clean paper and the correct paper type setting.Printing from iPhone or iPadUse AirPrint and simple same-Wi-Fi checks without installing a printer driver.Printing from AndroidUse Android's printing feature first and add a printer app only when it is actually needed.Blank pagesFind out whether the blank page starts in the printer or only when a device prints.Paper jam but no paperCheck the easy-to-reach places for a small scrap without taking the printer apart.Two-sided printingCheck whether the printer supports it, then look for the two-sided setting.Only one program won't printIf other apps print, keep the troubleshooting focused on that app or document.Using a Mac?Mac-specific printing, Print Center, AirPrint, and printer setup guidance.Windows: Printer OfflineCheck whether the printer is really unreachable or Windows is the part reporting it offline.Windows: Scanner not workingStart with simple Windows, USB, and Wi-Fi checks before reinstalling anything.Windows: Wi-Fi printer not foundCompare the Wi-Fi names and let Windows search again before resetting anything.Windows: Has an IP but won't printCheck the network and print queue first, then move to deeper Windows checks only if needed.Windows: Stuck print queueClear the stuck job and retry before changing the printer setup.Windows: WSD port problemsUse this when Windows keeps losing or misidentifying a network printer.Windows: Driver problemsCheck that Windows has the right printer software before reinstalling things.Windows: Bad print qualityUse a printer test page to see whether the problem is in the printer or the computer.

Error-code guides

Use the exact printer model whenever possible. Codes can mean different things on different product families.

Browse by brand

Smart Tank 6000–7600

E1–E9 plus paper, ink, ADF, and printhead states with corrective steps.

Brother

Current laser MFC/DCP/HL messages

Paper, toner, drum, fuser, scan, fax, touchscreen, memory, and policy messages.

Canon

TS3700 LCD and support codes

Paper, cartridges, Wi-Fi, scanning, alignment, cloud-service, and printer faults.

Epson

ET-2850 / ET-2850U / L4260

Printer, scanner, ink-pad, paper, Wi-Fi, AirPrint, WSD, and recovery states.

Lexmark

MS632 error codes

Tray, supply, memory, storage, USB, SMTP, and maintenance errors.

Ricoh

Pro C5200S / C5210S

Toner-supply, photoconductor, charge-system, and related SC conditions.

Xerox

Office and production fault codes

Documented AltaLink, VersaLink, WorkCentre, Phaser, and production-family faults.

Konica Minolta

bizhub C-xxxx Trouble Codes

Record the full code and exact bizhub model, then use model-specific guidance before attempting any service reset.

All brands

Browse printer help by brand

See the useful model-family and error-code material we have for each manufacturer.