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Won't print / offlineNothing comes out, the printer is offline, or a job is stuck.Wi-Fi / can't find printerNew router, changed password, Guest Wi-Fi, Wi-Fi Direct, or the printer keeps disappearing.Scanner / document feederScanning does not work, or the top document feeder will not take pages.Paper / jams / feedingPaper will not feed, pulls several sheets, or the printer reports a jam.Ink / toner / cartridgeA new cartridge is not recognized or still says low or empty.Blank / faded / smearedPages are blank, missing color, streaked, smeared, or toner rubs off.Page size / two-sidedWrong tray, cut-off pages, or duplex printing problems.Phone / tablet printingiPhone, iPad, Android, AirPrint, mobile scanning, and stuck jobs.Windows / Mac setupInstall, reinstall, USB, duplicate printers, drivers, AirPrint, and setup help.
Won't print, offline, or stuck
Printer offline in WindowsStart with simple connection and queue checks.Printer won't print from MacCheck the printer, Print Center, app, and setup in order.Windows print job stuckClear the queue safely and retry the original job.Mac print job stuckResume or remove the bad job before resetting anything.Only one program won't printIf other apps work, keep the fix focused on that app or file.Random symbols or nonsenseSeparate a bad file from printer setup problems.
Wi-Fi and printer-not-found problems
Stopped working after a new router or Wi-Fi password changeReconnect the printer to the same Wi-Fi your computer or phone uses now.Printer or device is on Guest Wi-FiGuest networks can keep devices from seeing each other.Connected to Wi-Fi Direct instead of home Wi-FiA printer-looking Wi-Fi name such as DIRECT-xx is a direct connection, not your normal network.Printer won't connect to 5 GHz Wi-FiSome printer models use only 2.4 GHz. Check the exact model before changing the router.Wi-Fi printer keeps going offlineSee whether every device loses the printer or only one computer does.Windows printer IP address changedWindows may still be using an old network address after a router or printer restart.Printer is on Wi-Fi but computer can't find itCompare network names before changing anything else.Works on one computer, not anotherUse the working computer as a clue.Printer not found in WindowsUSB, Wi-Fi, and Windows discovery checks.Printer not found on MacSame-network checks, normal discovery, USB, and adding by IP.iPhone/iPad can't find printerCheck Wi-Fi and AirPrint support first.Android can't find printerCheck Wi-Fi and Android printing before adding apps.
Scanner and document-feeder problems
Scanner not working in WindowsCheck whether Windows can see the scanner before reinstalling anything.Printer works but scanner doesn'tPrinting working is an important clue.Scanner not working on MacUse Open Scanner and Image Capture first.Scanner from phone/tabletUse the printer maker's official mobile scanning option when needed.Document feeder will not grab pagesTest a few clean, flat originals and a printer-side copy.Document feeder jams or pulls multiple pagesUse a small clean stack before cleaning or replacing anything.
Paper and jam problems
Says Out of Paper, but paper is loadedReload a small stack, check the tray, and make sure the paper size matches.Won't pick up paperReload a small clean stack and check the tray.Pulls two or more sheets at onceUse less paper and make sure the stack and guides are set correctly.Says paper jam, but no paper is visibleLook for small scraps in normal access areas.Printer keeps jammingUse fresh paper and notice where it keeps stopping.Wrong paper size or trayMatch the loaded paper with the job and tray settings.
Ink, toner, and cartridge problems
Ink cartridge not recognizedCheck the cartridge number and reinstall it before changing printer software.Toner cartridge not recognizedCheck the toner/drum assembly and exact cartridge model before using a reset.New cartridge still says low or emptyMake sure the correct supply was replaced and fully installed.
Blank, faded, streaked, or smeared pages
Blank pagesFind out whether the problem starts in the printer or only from a device.Black or a color is missingUse a printer test page before replacing things.Lines, streaks, or bandsCheck paper and a printer-generated test page first.Ink smears or toner rubs offTry clean plain paper and make sure the paper type setting matches.Windows print qualitySeparate printer problems from Windows print settings.
Page size, tray, and two-sided printing
Two-sided printing not workingCheck capability and the two-sided option before changing software.Wrong paper size or trayMatch the paper in the printer with the job settings.Part of the page is cut offCheck paper size, preview, and scaling.Phone/tablet page settingsMobile paper size, layout, and two-sided options.
Phone and tablet printing
Windows and Mac setup
Install or reinstall a printer safelyCheck the existing setup first and use Windows, macOS, or the printer maker's official site.USB printer not recognized in WindowsCheck the cable, USB port, and Printers & scanners before reinstalling drivers.The same printer appears more than onceFind the copy that actually prints before removing any duplicate.Windows says Driver unavailableUse Windows Update or official manufacturer software instead of driver-download sites.Windows printer software/driver problemCheck the exact printer setup before reinstalling.Windows Print SpoolerRecover a stopped or stuck Windows printing service.Mac AirPrint / printer softwareKnow when AirPrint is enough and when official software is needed.Add a Mac printer by IPUse only when normal network discovery does not find it.