Scanner not working on Mac
If printing still works but scanning does not, that is useful information. Start with the Mac's scanner controls instead of factory-resetting the printer or Wi-Fi.
1. Look for Open Scanner
- Open Apple menu → System Settings.
- Click Printers & Scanners.
- Click the printer or scanner.
- Look for Open Scanner.
If Open Scanner appears, try one simple page. If it works, the scanner itself and the Mac connection are working.
2. Try Image Capture
Press Command-Space, type Image Capture, and open it. Look in the sidebar under Devices or Shared for the scanner. Image Capture is included with macOS; you do not need to download it.
3. Check the connection
USB: reconnect the cable directly or through the adapter you normally use. Wi-Fi/network: make sure the Mac and printer/scanner are on the same normal network.
4. If the scanner used to appear and disappeared
Apple recommends deleting the scanner or multifunction printer and adding it again. Re-add the device before changing router settings or installing unrelated software.
5. If manufacturer software is required
Use the scanner/printer manufacturer's official Mac app or support page. Avoid remote-support pop-ups and third-party driver-updater sites.