PTPrinter Triage

Printer error codes and troubleshooting guides

Start with the exact code when you have one. If you do not, use the guided troubleshooter and choose the device you are printing from.

Phone and tablet printing

Simple iPhone, iPad, and Android steps without unnecessary printer apps or support tools.

Print from iPhone or iPadUse AirPrint from the normal Share/Print menu without installing a printer driver. iPhone/iPad can't find printerCheck the Wi-Fi and AirPrint support before resetting anything. Print from AndroidUse Android's printing feature or the printer maker's official app when needed. Android can't find printerCheck the Wi-Fi and Android print service before adding extra apps. Phone and printer on different Wi-FiCompare the network names before changing the printer or router. Mobile print job stuckCancel the job on iPhone/iPad or Android, then retry one simple page. Do I need a printer app?Know when built-in printing is enough and when the official printer app is useful. Use printer scanner from phone/tabletStart with the printer maker's official mobile scanning option. Mobile paper size / two-sided printingFix common page-size, layout, and two-sided options without changing the whole setup.

Everyday printer problems

Plain-English help for the problems people usually notice before they know any error code or technical term.

Printer prints blank pagesFind out whether the blank page starts in the printer or only when a device prints. Black or color is missingPrint a printer test page before replacing supplies or changing settings. Lines or streaksUse clean paper and a printer test page to decide what to check next. Won't pick up paperReload a small clean stack and check the tray before changing software. Paper jam but no paper is visibleCheck the normal jam doors for a small scrap without taking the printer apart. Printer keeps jammingUse fresh paper and notice where the paper keeps stopping. Two-sided printing not workingCheck whether the printer supports it, then look for the two-sided setting. Wrong paper size or trayMatch the paper in the printer with the size and tray selected for the job. Part of the page is cut offCheck the paper size, print preview, and scaling before reinstalling anything. Random symbols or nonsenseTry a printer test page and another simple program to narrow the cause. Only one program won't printIf other apps print, keep the troubleshooting focused on that app or document.

Mac printer and scanner troubleshooting

Mac-specific steps using System Settings, Printers & Scanners, Print Center, AirPrint, and Image Capture.

Printer offline on MacCheck the connection, Printers & Scanners, and Print Center before resetting anything. Printer won't print from MacCheck the printer, Print Center, another app, and a safe re-add in that order. Printer not found on MacCheck the same network, normal Add Printer search, USB, or adding by IP when needed. Stuck print queue on MacResume Print Center or remove one bad job before rebuilding anything. AirPrint / printer softwareKnow when AirPrint is enough and when official printer software may be useful. Scanner not working on MacUse Open Scanner and Image Capture before reinstalling or resetting the device. Add network printer by IPManual setup when the normal Mac printer search does not find it.

Windows and general printer troubleshooting

Printer OfflineCheck whether the printer is really unreachable or Windows is the part reporting it offline.Stuck print queueCancel the stuck job and restart the Print Spooler only if needed.Printer not foundStart with the connection and Windows printer search before deeper checks.Driver problemsCheck whether Windows has the correct printer software.WSD problemsUse this when Windows keeps losing or misidentifying a network printer.Has an IP but won't printCheck the network and print queue before moving to ports and drivers.Print SpoolerRecover Windows printing when the spooler has stopped.Bad print qualityUse a printer test page to see whether the problem is in the printer or Windows.Slow printingCheck the job, connection, and printer setup in a safe order.

Model-family error-code libraries

Detailed references with plain-English meanings and corrective steps.

HP

Smart Tank 6000–7600

E1–E9 plus ADF, paper, ink and printhead states.
HP

LaserJet numeric error families

10, 13, 20, 21, 22, 40, 41, 51, 52, 53, 54, 55, 68 and related families.
HP

DesignJet T730 / T830

Front-panel system codes, paper and carriage faults, firmware errors and scanner messages.
Brother

Current laser MFC/DCP/HL messages

Paper, toner, drum, fuser, scan, fax, touchscreen, memory and policy messages.
Brother

HL-L2400 / L2460 / L2865

Paper, toner, drum, fuser, duplex, memory and maintenance messages.
Canon

TS3700 LCD + support codes

Paper, cartridges, Wi-Fi, scanning, alignment, cloud services and printer faults.
Canon

PIXMA TS6420 support codes

Rear tray/cassette paper, duplex jams, cartridges, absorber warnings, paper settings and Wi-Fi.
Canon

TS3600 support codes

Paper, cartridges, absorbers, wireless setup, alignment and print settings.
Epson

WorkForce Pro WF-C878R job codes

Print, fax, scan-to-email, network-folder and storage job-status errors with corrective steps.
Epson

ET-2870 / ET-4800 / ET-2820 family

Printer, scanner, ink-pad, jam, Wi-Fi, WSD and firmware-recovery codes.
Epson

ET-2850 / ET-2850U / L4260

Printer, scanner, ink-pad, paper, Wi-Fi, AirPrint, WSD and recovery states.
Epson

ET-2840 / L3560

E/W/I printer, scanner, paper, ink-pad and network states.
Epson

WorkForce WF-110

Battery, maintenance-box, jam, cartridge, Wi-Fi and firmware codes.
Kyocera

Scan to Email error codes

SMTP server lookup, authentication, connection, timeout, size-limit and SSL/certificate errors.
Toshiba

e-STUDIO job status and error messages

Toner, paper, jam, account-limit, transmission NG codes, service messages and finisher faults.
Sharp

BP-22C25 machine status messages

Printer errors, paper and toner conditions, tray/output states, maintenance warnings, Offline, Online, warmup and busy states.
Konica Minolta

bizhub C368 / C308 / C258 network error codes

57 exact SMB, FTP, e-mail/SMTP, LDAP and user-authentication error codes from the official user guide.
Lexmark

MS632 error codes

Tray, supply, memory, storage, USB, SMTP and maintenance conditions.
Ricoh

Pro C5200S / C5210S SC codes

Toner-supply, photoconductor, charge-system and related SC conditions.
Xerox

Office and production fault codes

Documented AltaLink, VersaLink, WorkCentre, Phaser and production-family faults.

Business copier and MFP service codes

Use the exact machine model and complete displayed code. Service-code formats often span several product families.

Konica Minolta

bizhub C-xxxx Trouble Codes

Capture the complete code, follow normal recovery steps, and avoid model-mismatched service resets.
Ricoh

SCxxx / SCxxx-xx service calls

Ricoh SC-code handling and model-specific troubleshooting guidance.
Xerox

Xerox fault-code formats

Multi-part Xerox fault-code handling and links to exact documented faults.
Sharp

Call for service xx-xx

Sharp service-code handling, restart guidance and service boundaries.

Individual error guides

HP

79 / 79 Service Error

Firmware and job isolation for HP LaserJet 79 errors.
HP

50.xx Fuser Error

Fuser and heating-system error family.
HP

59.xx Motor Error

Motor and drive-system error family.
Canon

PIXMA 5100

Printer mechanism and obstruction troubleshooting.
Canon

PIXMA B200

Service-required printer error on applicable families.
Canon

PIXMA 5B00

Ink absorber full on applicable models.
Brother

Print Unable 32

Paper or label obstruction on applicable color laser/LED models.
Xerox

74-210-00 / 374-210

AltaLink/EC80xx Tray 4 lift fault.