PTPrinter Triage

Printer error codes and troubleshooting guides

Start with the exact code when you have one. If you do not, use the guided troubleshooter and choose the device you are printing from.

Browse exact printer error codes

Choose the brand, then open the exact code you see. These are normal crawlable guide links; Error Lookup remains available when you need a broader search.

Brother error guides

Brother

Unusable Device — The USB host/direct interface detected

The USB host/direct interface detected an unsupported, defective, or excessive-power USB device

Brother

Brother “Retry Updating by USB”: Recover an interrupted firmware update

Firmware update was interrupted or did not complete

Brother

Brother Out of Memory: Machine memory is full

Machine memory is full; corrective action depends on whether fax/copy, scan, or print is in progress

Brother

Storage Full — Not enough free device storage for

Not enough free device storage for secure-print data; cancel and remove previously stored secure-print data

Canon error guides

Canon

B200 — Service-required printer error

Established literal-code guide.

Canon

1876 — Cassette is missing or not pushed fully into the

Cassette is missing or not pushed fully into the printer

Canon

2500 — Automatic print-head alignment failed

Automatic print-head alignment failed

Canon

2803 — Document is too long or jammed in the automatic

Document is too long or jammed in the automatic document feeder

Canon

2806 — Document cover is open or the ADF scan helper is not

Document cover is open or the ADF scan helper is not installed correctly; reseat/clean it if the code returns

Epson error guides

Epson

E-01 — the family printer-error state

the family printer-error state

Epson

E-02 — The code points to the scanner subsystem rather than

The code points to the scanner subsystem rather than a print queue, Wi-Fi, or ink problem

Epson

E-11 — The printer has tracked enough waste ink to require

The printer has tracked enough waste ink to require pad service — ET2870/FAMILY

Epson

Recovery Mode — The printer is waiting for firmware recovery

The printer is waiting for firmware recovery rather than normal printing

HP error guides

HP

0001-0001 — This is a system-level front-panel error for the

This is a system-level front-panel error for the DesignJet T730/T830 family

HP

0001-0082 — The internal clock battery has reached the point

The internal clock battery has reached the point where HP calls for service

HP

0079-0000 — This is a firmware/system error rather than a

This is a firmware/system error rather than a paper-size or network-address problem

HP

0081-0008 — The printer has detected a condition consistent

The printer has detected a condition consistent with media or another obstruction interfering with normal paper or

Konica Minolta error guides

Konica Minolta

LDAP 48 — The LDAP authentication method is

The LDAP authentication method is inappropriate for the server

Konica Minolta

LDAP 50 — The LDAP account lacks permission for the

The LDAP account lacks permission for the requested directory operation

Konica Minolta

LDAP 81 — The device cannot establish a connection

The device cannot establish a connection to the LDAP server

Konica Minolta

LDAP 85 — The LDAP connection or search operation

The LDAP connection or search operation timed out

Kyocera error guides

Kyocera

3101 — Email send failed because source/destination

Email send failed because source/destination authentication methods do not agree

Kyocera

1101 — SMTP/POP3 server cannot be found on the network

SMTP/POP3 server cannot be found on the network

Kyocera

1102 — SMTP/POP3 authentication failed

SMTP/POP3 authentication failed

Kyocera

1104 — The configured mail domain is unreachable because

The configured mail domain is unreachable because of settings or restrictions

Lexmark error guides

Lexmark

31.30 — The printer reports a transfer-module problem

The printer reports a transfer-module problem

Lexmark

31.35 — The waste-toner bottle is not installed/seated

The waste-toner bottle is not installed/seated correctly

Lexmark

31.40-31.43 — A toner cartridge is not installed or seated

A toner cartridge is not installed or seated correctly

Lexmark

31.60 — The black imaging unit is not installed or seated

The black imaging unit is not installed or seated correctly

Ricoh error guides

Ricoh

Ricoh 410-01: Black remaining-potential (Vr) detection error

Remaining-potential Vr detection error for black

Ricoh

Ricoh 411-01: Black charge-potential (Vd) adjustment error

Black charge-potential Vd adjustment error; Ricoh directs a trained operator to replace the charge unit

Ricoh

Ricoh SC 332-01 to SC 332-04: Toner supply error by color

Toner supply motor error for the black color station

Ricoh

Ricoh SC 410-01 to SC 410-04: Remaining-potential (Vr) detection error

Remaining-potential (Vr) detection error for the black color station

Sharp error guides

Sharp

Sharp 003-703: Calibration chart not detected correctly

The calibration chart was not detected correctly

Sharp

003-751 — The selected scan area is too small for the

The selected scan area is too small for the requested processing

Sharp

003-752 — A mixed-size original cannot be scanned at 600 dpi

A mixed-size original cannot be scanned at 600 dpi in color/two-sided mode

Sharp

003-760 — The selected scan options are an incompatible

The selected scan options are an incompatible combination

Toshiba error guides

Toshiba

Toshiba 2B30: Not enough space in the e-Filing user box

The e-Filing user box does not have enough free storage

Toshiba

Toshiba 2B31: Cannot access the e-Filing user box or folder

The device cannot access the requested e-Filing user box/folder

Toshiba

Toshiba 2BA0: Invalid e-Filing box password

The e-Filing box password is incorrect

Toshiba

Toshiba 2BA1: Unsupported e-Filing paper size, color mode, or resolution

The requested e-Filing paper size, color mode, or resolution is unsupported

Xerox error guides

Xerox

74-210-00 — Tray 4 Lift Up Fault

Established literal-code guide.

Xerox

381.152.00 — The trailing edge of the sheet was late at the

The trailing edge of the sheet was late at the registration sensor in simplex feeding

Xerox

73-500-00 — Tray 3 was opened while paper was feeding

Tray 3 was opened while paper was feeding

Xerox

91-915 — The black drum CRUM data cannot be read correctly

The black drum CRUM data cannot be read correctly

Xerox

12-113-00 — Paper remained at the booklet input sensor and

Paper remained at the booklet input sensor and the finisher path jammed

Phone and tablet printing

Simple iPhone, iPad, and Android steps without unnecessary printer apps or support tools.

Print from iPhone or iPadUse AirPrint from the normal Share/Print menu without installing a printer driver. iPhone/iPad can't find printerCheck the Wi-Fi and AirPrint support before resetting anything. Print from AndroidUse Android's printing feature or the printer maker's official app when needed. Android can't find printerCheck the Wi-Fi and Android print service before adding extra apps. Phone and printer on different Wi-FiCompare the network names before changing the printer or router. Mobile print job stuckCancel the job on iPhone/iPad or Android, then retry one simple page. Do I need a printer app?Know when built-in printing is enough and when the official printer app is useful. Use printer scanner from phone/tabletStart with the printer maker's official mobile scanning option. Mobile paper size / two-sided printingFix common page-size, layout, and two-sided options without changing the whole setup.

Everyday printer problems

Plain-English help for the problems people usually notice before they know any error code or technical term.

Printer prints blank pagesFind out whether the blank page starts in the printer or only when a device prints. Black or color is missingPrint a printer test page before replacing supplies or changing settings. Lines or streaksUse clean paper and a printer test page to decide what to check next. Won't pick up paperReload a small clean stack and check the tray before changing software. Paper jam but no paper is visibleCheck the normal jam doors for a small scrap without taking the printer apart. Printer keeps jammingUse fresh paper and notice where the paper keeps stopping. Two-sided printing not workingCheck whether the printer supports it, then look for the two-sided setting. Wrong paper size or trayMatch the paper in the printer with the size and tray selected for the job. Part of the page is cut offCheck the paper size, print preview, and scaling before reinstalling anything. Random symbols or nonsenseTry a printer test page and another simple program to narrow the cause. Only one program won't printIf other apps print, keep the troubleshooting focused on that app or document.

Mac printer and scanner troubleshooting

Mac-specific steps using System Settings, Printers & Scanners, Print Center, AirPrint, and Image Capture.

Printer offline on MacCheck the connection, Printers & Scanners, and Print Center before resetting anything. Printer won't print from MacCheck the printer, Print Center, another app, and a safe re-add in that order. Printer not found on MacCheck the same network, normal Add Printer search, USB, or adding by IP when needed. Stuck print queue on MacResume Print Center or remove one bad job before rebuilding anything. AirPrint / printer softwareKnow when AirPrint is enough and when official printer software may be useful. Scanner not working on MacUse Open Scanner and Image Capture before reinstalling or resetting the device. Add network printer by IPManual setup when the normal Mac printer search does not find it.

Windows and general printer troubleshooting

Printer OfflineCheck whether the printer is really unreachable or Windows is the part reporting it offline.Stuck print queueCancel the stuck job and restart the Print Spooler only if needed.Printer not foundStart with the connection and Windows printer search before deeper checks.Driver problemsCheck whether Windows has the correct printer software.WSD problemsUse this when Windows keeps losing or misidentifying a network printer.Has an IP but won't printCheck the network and print queue before moving to ports and drivers.Print SpoolerRecover Windows printing when the spooler has stopped.Bad print qualityUse a printer test page to see whether the problem is in the printer or Windows.Slow printingCheck the job, connection, and printer setup in a safe order.

Model-family error-code libraries

Detailed references with plain-English meanings and corrective steps.

HP

Smart Tank 6000–7600

E1–E9 plus ADF, paper, ink and printhead states.
HP

LaserJet numeric error families

10, 13, 20, 21, 22, 40, 41, 51, 52, 53, 54, 55, 68 and related families.
HP

DesignJet T730 / T830

Front-panel system codes, paper and carriage faults, firmware errors and scanner messages.
Brother

Current laser MFC/DCP/HL messages

Paper, toner, drum, fuser, scan, fax, touchscreen, memory and policy messages.
Brother

HL-L2400 / L2460 / L2865

Paper, toner, drum, fuser, duplex, memory and maintenance messages.
Canon

TS3700 LCD + support codes

Paper, cartridges, Wi-Fi, scanning, alignment, cloud services and printer faults.
Canon

PIXMA TS6420 support codes

Rear tray/cassette paper, duplex jams, cartridges, absorber warnings, paper settings and Wi-Fi.
Canon

TS3600 support codes

Paper, cartridges, absorbers, wireless setup, alignment and print settings.
Epson

WorkForce Pro WF-C878R job codes

Print, fax, scan-to-email, network-folder and storage job-status errors with corrective steps.
Epson

ET-2870 / ET-4800 / ET-2820 family

Printer, scanner, ink-pad, jam, Wi-Fi, WSD and firmware-recovery codes.
Epson

ET-2850 / ET-2850U / L4260

Printer, scanner, ink-pad, paper, Wi-Fi, AirPrint, WSD and recovery states.
Epson

ET-2840 / L3560

E/W/I printer, scanner, paper, ink-pad and network states.
Epson

WorkForce WF-110

Battery, maintenance-box, jam, cartridge, Wi-Fi and firmware codes.
Kyocera

Scan to Email error codes

SMTP server lookup, authentication, connection, timeout, size-limit and SSL/certificate errors.
Toshiba

e-STUDIO job status and error messages

Toner, paper, jam, account-limit, transmission NG codes, service messages and finisher faults.
Sharp

BP-22C25 machine status messages

Printer errors, paper and toner conditions, tray/output states, maintenance warnings, Offline, Online, warmup and busy states.
Konica Minolta

bizhub C368 / C308 / C258 network error codes

57 exact SMB, FTP, e-mail/SMTP, LDAP and user-authentication error codes from the official user guide.
Lexmark

MS632 error codes

Tray, supply, memory, storage, USB, SMTP and maintenance conditions.
Ricoh

Pro C5200S / C5210S SC codes

Toner-supply, photoconductor, charge-system and related SC conditions.
Xerox

Office and production fault codes

Documented AltaLink, VersaLink, WorkCentre, Phaser and production-family faults.

Business copier and MFP service codes

Use the exact machine model and complete displayed code. Service-code formats often span several product families.

Konica Minolta

bizhub C-xxxx Trouble Codes

Capture the complete code, follow normal recovery steps, and avoid model-mismatched service resets.
Ricoh

SCxxx / SCxxx-xx service calls

Ricoh SC-code handling and model-specific troubleshooting guidance.
Xerox

Xerox fault-code formats

Multi-part Xerox fault-code handling and links to exact documented faults.
Sharp

Call for service xx-xx

Sharp service-code handling, restart guidance and service boundaries.

Individual error guides

HP

79 / 79 Service Error

Firmware and job isolation for HP LaserJet 79 errors.
HP

50.xx Fuser Error

Fuser and heating-system error family.
HP

59.xx Motor Error

Motor and drive-system error family.
Canon

PIXMA 5100

Printer mechanism and obstruction troubleshooting.
Canon

PIXMA B200

Service-required printer error on applicable families.
Canon

PIXMA 5B00

Ink absorber full on applicable models.
Brother

Print Unable 32

Paper or label obstruction on applicable color laser/LED models.
Xerox

74-210-00 / 374-210

AltaLink/EC80xx Tray 4 lift fault.