Xerox printer and MFP help
Xerox fault codes can use several formats, so copy the complete code exactly as shown and keep the model name with it.
Start with the problem you see and work through the safe checks first.
Xerox fault-code guides
Fault-code formats
How to capture and use multi-part Xerox fault codes correctly.
Documented fault-code library
AltaLink, VersaLink, WorkCentre, Phaser, and production-family faults.
74-210-00 / 374-210
Tray 4 lift fault on documented AltaLink/EC80xx models.
345-348 Fuse Fail
Documented hardware fault on applicable models.
07-500
Manual feed/bypass tray out-of-paper condition.
Common Xerox problems
Xerox error-code guides
Browse reviewed, canonical error guides. Codes are grouped by the component or task they describe so this remains useful navigation rather than a keyword list.
Established error guides
AltaLink B8045/B8055/B8065/B8075/B8090
Xerox 381.152.00 — The trailing edge of the sheet was late at the
The trailing edge of the sheet was late at the registration sensor in simplex feeding
Xerox 73-500-00 — Tray 3 was opened while paper was feeding
Tray 3 was opened while paper was feeding
AltaLink B8145/B8155/B8170
AltaLink C8030/C8035/C8045/C8055/C8070 and EC8036/EC8056
Xerox 12-113-00 — Paper remained at the booklet input sensor and
Paper remained at the booklet input sensor and the finisher path jammed
Xerox 12-122-00 — The compile-exit sensor did not clear as
The compile-exit sensor did not clear as expected, indicating a finisher output-path jam
AltaLink C8130/C8135/C8145/C8155/C8170
Xerox 310-372-00 — The fuser heat roll exceeded its allowed
The fuser heat roll exceeded its allowed temperature
Xerox 77-109-00 — Paper is holding the Exit Sensor 2 jam state
Paper is holding the Exit Sensor 2 jam state
D95/D110/D125/D136 copier/printer platform
Phaser 4600/4620/4622 platform
PrimeLink B9100/B9110/B9125/B9136 platform
VersaLink B7025/B7030/B7035
VersaLink C8000/C8000W/C9000
Xerox 073-105 — Tray 3 has a registration-sensor paper jam
Tray 3 has a registration-sensor paper jam
Xerox 092-671 — The magenta ADC calibration patch failed
The magenta ADC calibration patch failed