PTPrinter Triage
Xerox · Paper tray / lift

Xerox Fault 74-210-00 / 374-210 / 374.210.00

Xerox fault 74-210-00 means the Tray 4 lift mechanism is not operating correctly on the supported AltaLink/EC models. Start by checking Tray 4 for a jam or obstruction, then verify the paper and guides before assuming a lift component has failed.

Models: AltaLink C8030, AltaLink C8035, AltaLink C8045, AltaLink C8055, AltaLink C8070, EC8036, EC8056Basic user checksVerified 2026-08-16
Start here: Start with Tray 4 paper, guides, tray settings, and a normal power cycle. Do not assume the tray lift motor is bad before ruling out paper/tray conditions Xerox lists first.

What to check

Step 1:

Check Tray 4 for a jam or obstruction.

Clear any paper jam in the affected tray area.

Step 2:

Verify paper and guides.

Make sure the paper is within specification and the tray guides are against the paper edges and locked correctly.

Step 3:

Verify the tray settings.

Confirm the configured size/type matches the paper actually loaded.

Step 4:

Try fresh/reloaded paper and restart.

Xerox also recommends flexing/flipping the paper or using a new ream, then powering the printer off, waiting two minutes, and powering it back on.

Related error guides

Other error guides that may be relevant to this printer or subsystem.

Xerox 381.152.00: Sheet reached the registration sensor lateTroubleshooting guideXerox 73-500-00: Tray 3 was opened while paper was feedingTroubleshooting guideXerox 91-915: Black drum CRUM data cannot be readTroubleshooting guideXerox 12-113-00: Paper remained at the booklet input sensorTroubleshooting guide

Verified sources

Xerox — Fault Code 74-210-00 / 374-210 / 374.210.00: Tray 4 Lift Up Fault ↗
Printer Triage is an independent troubleshooting reference and is not affiliated with Xerox. Use the exact model's manufacturer documentation when instructions differ.