Xerox · Paper tray / lift

Xerox Fault 74-210-00 / 374-210 / 374.210.00

Xerox identifies 74-210-00, 374-210, and 374.210.00 on the listed AltaLink/EC families as a Tray 4 Lift Up Fault.

Models: AltaLink C8030, AltaLink C8035, AltaLink C8045, AltaLink C8055, AltaLink C8070, EC8036, EC8056Basic user checksVerified 2026-08-16

Start hereStart with Tray 4 paper, guides, tray settings, and a normal power cycle. Do not assume the tray lift motor is bad before ruling out paper/tray conditions Xerox lists first.

What to check

Step 1

Check Tray 4 for a jam or obstruction.

Clear any paper jam in the affected tray area.

Step 2

Verify paper and guides.

Make sure the paper is within specification and the tray guides are against the paper edges and locked correctly.

Step 3

Verify the tray settings.

Confirm the configured size/type matches the paper actually loaded.

Step 4

Try fresh/reloaded paper and restart.

Xerox also recommends flexing/flipping the paper or using a new ream, then powering the printer off, waiting two minutes, and powering it back on.

Verified sources

Xerox — Fault Code 74-210-00 / 374-210 / 374.210.00: Tray 4 Lift Up Fault ↗

Printer Triage is an independent troubleshooting reference and is not affiliated with Xerox. Use the exact model's manufacturer documentation when instructions differ.