Xerox Fault 12-113-00 / 312.113.00
12-113-00 is a Xerox fault scoped to AltaLink C8030/C8035/C8045/C8055/C8070 and EC8036/EC8056. Paper remained at the booklet input sensor and the finisher path jammed. Similar-looking Xerox codes on another platform should not be assumed to mean the same thing.
Error meaning
Paper remained at the booklet input sensor and the finisher path jammed.
This meaning is tied to the reviewed family/platform and subsystem below; do not reuse the number by itself on a different printer family or protocol.
Applies to
AltaLink C8030/C8035/C8045/C8055/C8070 and EC8036/EC8056
- AltaLink C8030
- AltaLink C8035
- AltaLink C8045
- AltaLink C8055
- AltaLink C8070
- EC8036
- EC8056
Common formatting
These are formatting/lookup aliases for this reviewed condition, not separate error pages.
- 12-113-00
- 312-113
- 312.113.00
What usually causes it
- Paper is stuck or late at the booklet-maker input sensor.
- A sheet or scrap can remain in the finisher/booklet path.
- Finisher paper alignment or a previous jam can leave the path blocked.
What to try
Open the finisher at the location shown on the panel
Use the exact user jam-removal access for the installed booklet maker.
Remove all visible paper and scraps
Follow the paper path carefully and do not reach into inaccessible mechanisms.
Close each finisher cover firmly
The printer must see every cover/sensor return to its normal state.
Retry the same finishing job
If the fault clears, print the original job again and watch the booklet path.
After each corrective action
Retry the same operation that produced 12-113-00. If it now works, stop there rather than changing unrelated printer, network, or service settings.
If the code returns
If 12-113-00 returns with a visibly clear path, the booklet input sensor/feed mechanism may need service.
When service may be needed
Xerox hardware procedures vary by family. Stay with user-accessible paper/supply actions described for the reviewed models; if the fault returns after those checks, use the exact code and model when contacting support.
Continue with guided troubleshooting
If the printer still is not working after the reviewed checks, carry this verified error context into the guided troubleshooter.
Related information
Verified source
Official Xerox support article for the exact fault and product family; scope is kept per article.