Xerox Fault 016-772
016-772 is a Xerox fault scoped to Xerox Color C60/C70 and EC70. The scan repository address could not be obtained; DNS/repository addressing is involved. Similar-looking Xerox codes on another platform should not be assumed to mean the same thing.
Error meaning
The scan repository address could not be obtained; DNS/repository addressing is involved.
This meaning is tied to the reviewed family/platform and subsystem below; do not reuse the number by itself on a different printer family or protocol.
Applies to
Xerox Color C60/C70 and EC70
- Xerox Color C60
- Xerox Color C70
- Xerox EC70
Common formatting
These are formatting/lookup aliases for this reviewed condition, not separate error pages.
- 016-772
- 016772
What usually causes it
- The scan repository/server name cannot be resolved or obtained.
- DNS may not be configured correctly for the device.
- The saved repository/server address may be wrong or obsolete.
What to try
Check the scan repository/server address
Confirm the destination host name is still correct.
Check DNS settings
If a host name is used, verify the Xerox device has a working DNS server.
Use an IP address only as an administrator-approved diagnostic
Xerox documentation notes that defining the repository by IP can separate name-resolution trouble from repository availability; preserve your organization's intended configuration.
Retry the original scan
Once repository addressing works, send the same scan again.
After each corrective action
Retry the same operation that produced 016-772. If it now works, stop there rather than changing unrelated printer, network, or service settings.
If the code returns
If 016-772 returns with correct DNS and repository settings, have the network administrator verify name resolution and access from the Xerox device network.
When service may be needed
Xerox hardware procedures vary by family. Stay with user-accessible paper/supply actions described for the reviewed models; if the fault returns after those checks, use the exact code and model when contacting support.
Continue with guided troubleshooting
If the printer still is not working after the reviewed checks, carry this verified error context into the guided troubleshooter.
Related information
Verified source
Official Xerox support article for the exact fault and product family; scope is kept per article.