Xerox Fault 381.152.00
381.152.00 is a Xerox fault scoped to AltaLink B8045/B8055/B8065/B8075/B8090. The trailing edge of the sheet was late at the registration sensor in simplex feeding. Similar-looking Xerox codes on another platform should not be assumed to mean the same thing.
Error meaning
The trailing edge of the sheet was late at the registration sensor in simplex feeding.
This meaning is tied to the reviewed family/platform and subsystem below; do not reuse the number by itself on a different printer family or protocol.
Applies to
AltaLink B8045/B8055/B8065/B8075/B8090
- AltaLink B8045
- AltaLink B8055
- AltaLink B8065
- AltaLink B8075
- AltaLink B8090
Common formatting
These are formatting/lookup aliases for this reviewed condition, not separate error pages.
- 381.152.00
- 381-152-00
- 381 152 00
- 38115200
What usually causes it
- Paper may be loaded poorly or the tray may be configured incorrectly.
- A sheet or scrap can obstruct the paper path before/around registration.
- The left door may not be fully latched, affecting the feed path.
What to try
Check the tray loading and settings
Make sure paper is flat, within specification, and the guides/settings match the loaded stock.
Clear the paper path
Remove any jammed sheet or visible scrap using only the user-accessible path.
Close the left door firmly
Confirm it is fully latched before testing.
Retry the original print
If the printer returns to Ready, send the same job again. Use Xerox's All Software reset only if the documented basic checks do not clear the fault.
After each corrective action
Retry the same operation that produced 381.152.00. If it now works, stop there rather than changing unrelated printer, network, or service settings.
If the code returns
If 381.152.00 returns in the same feed path after correct paper/loading and a clear path, a sensor/feed service issue may be present.
When service may be needed
Xerox hardware procedures vary by family. Stay with user-accessible paper/supply actions described for the reviewed models; if the fault returns after those checks, use the exact code and model when contacting support.
Continue with guided troubleshooting
If the printer still is not working after the reviewed checks, carry this verified error context into the guided troubleshooter.
Related information
Verified source
Official Xerox support article for the exact fault and product family; scope is kept per article.