Xerox Fault 310-372-00
310-372-00 is a Xerox fault scoped to AltaLink C8130/C8135/C8145/C8155/C8170. The fuser heat roll exceeded its allowed temperature. Similar-looking Xerox codes on another platform should not be assumed to mean the same thing.
Error meaning
The fuser heat roll exceeded its allowed temperature.
This meaning is tied to the reviewed family/platform and subsystem below; do not reuse the number by itself on a different printer family or protocol.
Applies to
AltaLink C8130/C8135/C8145/C8155/C8170
- AltaLink C8130
- AltaLink C8135
- AltaLink C8145
- AltaLink C8155
- AltaLink C8170
Common formatting
These are formatting/lookup aliases for this reviewed condition, not separate error pages.
- 310-372-00
- 310.372.00
- 310-372
- 31037200
What usually causes it
- The fuser heat roll exceeded its allowed temperature.
- The fuser may not be seated correctly or may have an internal temperature-control fault.
- A repeated over-temperature condition can require fuser/service attention.
What to try
Stop the current job and use the normal shutdown
Power the printer off using Xerox's documented control-panel shutdown rather than unplugging it during active work.
Allow the printer to cool
Wait before touching any user-replaceable fuser area; fusers can be hot.
Use only the documented user fuser procedure
If your environment treats the fuser as user-replaceable, remove/reinstall it exactly as Xerox documents. Otherwise skip this step.
Restart once and test
After the printer is safely reassembled, turn it on and retry a small job.
After each corrective action
Retry the same operation that produced 310-372-00. If it now works, stop there rather than changing unrelated printer, network, or service settings.
If the code returns
If 310-372-00 returns after a normal restart/reseat, do not keep cycling the machine. Treat it as a fuser/service condition.
When service may be needed
Xerox hardware procedures vary by family. Stay with user-accessible paper/supply actions described for the reviewed models; if the fault returns after those checks, use the exact code and model when contacting support.
Continue with guided troubleshooting
If the printer still is not working after the reviewed checks, carry this verified error context into the guided troubleshooter.
Related information
Verified source
Official Xerox support article for the exact fault and product family; scope is kept per article.