Xerox · Fault code / model-specific
Xerox Fault Code Lookup: xx-xxx and Multi-Part Codes
Xerox fault-code formats vary by product family. Xerox documents five-digit codes such as xx-xxx on some printers and multi-part codes such as 09-588-00 or 393.310.00 on some WorkCentre families. The exact model and exact code are both important.
Start hereEnter the whole code exactly as shown and include the Xerox model. Printer Triage ignores common punctuation differences when matching known codes, but it will not invent a meaning for an unknown code.
What to check
Step 1
Record the full code and model.
Do not search only the first two or three digits if the printer displays a longer code.
Step 2
Check the printer's active fault/message detail.
Many Xerox devices show a plain-language message along with the code; follow normal user actions such as loading paper, closing a door, or clearing a documented jam first.
Step 3
Use the exact product support page for the code.
Xerox's own documentation shows that code formats and system-area numbering differ among product families.
Step 4
Escalate persistent hardware/service faults.
If the exact Xerox article calls for service, avoid unrelated resets or disassembly.
Verified sources
Xerox — B205 Fault Code Information (xx-xxx format) ↗Xerox — WorkCentre Fault Code Information (multi-part formats) ↗
Printer Triage is an independent troubleshooting reference and is not affiliated with Xerox. Use the exact model's manufacturer documentation when instructions differ.