Xerox · Office / production families
Xerox Exact Fault Codes and Fixes
Exact Xerox fault codes from Xerox support articles. Each entry keeps the model family attached so a similar-looking code is not generalized across unrelated machines.
Match the model tooXerox uses several fault-code formats across many platforms. Use both the exact code and model family before following a hardware procedure.
381.152.00 — Registration sensor timing fault
Applies to: AltaLink B8045/B8055/B8065/B8075/B8090.
FixCheck tray loading/configuration, clear the paper path, make sure the left door is latched, then use an All Software reset if needed.
Xerox source ↗73-500-00 / 373.500.00 — Tray 3 opened while feeding
Applies to: AltaLink B8045/B8055/B8065/B8075/B8090.
FixClose Tray 3 fully and verify tray configuration. If an envelope tray is installed, confirm it is configured correctly.
Xerox source ↗016-316 / 317 / 318 / 329 / 333 / 334 — Page memory error
Applies to: VersaLink B7025/B7030/B7035.
FixPower-cycle the printer, make sure mounted modules are secure, and reload printer firmware if the error remains.
Xerox source ↗12-113-00 / 312-113 / 312.113.00 — Booklet In Sensor On jam
Applies to: AltaLink C8030/C8035/C8045/C8055/C8070 and EC8036/EC8056.
FixClear the jam from the installed finisher/booklet-maker path using the exact finisher procedure.
Xerox source ↗12-122-00 / 312-122 / 312.122.00 — Compile Exit Sensor Off jam
Applies to: AltaLink C8030/C8035/C8045/C8055/C8070 and EC8036/EC8056.
FixClear paper from the finisher output/compile path and make sure the finisher path is unobstructed.
Xerox source ↗12-935-00 / 312-935 / 312.935.00 — Paper at transport entrance sensor
Applies to: AltaLink C8030/C8035/C8045/C8055/C8070 and EC8036/EC8056.
FixClear the finisher transport path, verify paper and tray guides/settings, then power-cycle if needed.
Xerox source ↗310-372-00 / 310.372.00 / 310-372 — Fuser heat-roll over-temperature fault
Applies to: AltaLink C8130/C8135/C8145/C8155/C8170.
FixPower the printer off using the documented shutdown procedure. Xerox's article calls for removing/reinstalling the fuser; if that is not a normal user-replaceable procedure in your environment, stop and use support.
Xerox source ↗05-253 / 305-253 / 305.253.00 — IIT–DADF communication error
Applies to: AltaLink B8145/B8155/B8170.
FixPower-cycle the printer, then reseat the document-feeder connector cable using Xerox's documented procedure.
Xerox source ↗092-312 / 092-329 / 092-657 / 092-665 — Yellow ATC sensor fault
Applies to: VersaLink C7120/C7125/C7130.
FixPower the printer off and on. If the fault returns, Xerox directs the user to support.
Xerox source ↗016-340 / 341 / 342 / 343 / 345 — Controller error
Applies to: VersaLink C8000/C8000W/C9000.
FixPower the printer off and on from the control panel. If the error returns, use Xerox support.
Xerox source ↗092-671 — Magenta ADC patch failure
Applies to: VersaLink C8000/C8000W/C9000.
FixPower-cycle the printer. If the fault persists, Xerox's article calls for replacing the drum cartridge.
Xerox source ↗092-314 — ATC cyan system failure
Applies to: Phaser 6510.
FixPower off the printer, wait 10 seconds, then power it back on.
Xerox source ↗016-772 — Scan data repository / DNS-SMTP failure
Applies to: Xerox Color C60/C70 and EC70.
FixVerify SMTP and DNS configuration. Xerox notes this can occur when the device cannot resolve the SMTP server hostname.
Xerox source ↗016-789 — Scan-to-email hard disk job memory full
Applies to: Xerox D95/D110/D125 and ED95A/ED125.
FixCheck SMTP settings and reduce scan size/resolution or configure Split Send. Power-cycle if needed after correcting the job/settings.
Xerox source ↗016-790 — Maximum number of email fragments exceeded
Applies to: Xerox D95/D110/D125 and ED95A/ED125.
FixCheck SMTP settings and adjust scan resolution or Split Send segment settings, then retry.
Xerox source ↗016-749 — PostScript option not installed for a PostScript print job
Applies to: WorkCentre 7228/7235/7245.
FixUse a PCL driver, or install/enable the required PostScript option for the device.
Xerox source ↗