Xerox WorkCentre 5945/5955 and 5945i/5955i — 310-163-00
Xerox 310-163-00 means a duplex sheet did not actuate the post-fuser sensor when expected. The guidance here is specific to WorkCentre 5945/5955 and 5945i/5955i and the Duplex/paper path operation.
Error meaning
A duplex sheet did not actuate the post-fuser sensor when expected.
This interpretation is tied to the reviewed family/platform and subsystem. Do not reuse the code by itself on another printer family.
Applies to
WorkCentre 5945/5955 and 5945i/5955i
- WorkCentre 5945
- WorkCentre 5955
- WorkCentre 5945i
- WorkCentre 5955i
Common formatting
These are lookup/formatting aliases for this reviewed condition, not separate pages.
- 310-163-00
- 310.163.00
- 310-163
What usually causes it
- A sheet moving through the duplex path failed to reach the post-fuser sensor when expected. The code therefore points to two-sided paper movement after the fusing area rather than to a document-feeder jam.
- The exact condition recorded for this code is: A duplex sheet did not actuate the post-fuser sensor when expected.
- Let the printer cool as required, then follow the normal jam-clearance path for two-sided printing and remove only accessible paper scraps or folded sheets. Check that the duplex route closes fully before restarting.
What to try
Check the condition this code actually names
Clear accessible two-sided paper-path obstructions and retry the same duplex job.
Isolate the affected part of the workflow
Let the printer cool as required, then follow the normal jam-clearance path for two-sided printing and remove only accessible paper scraps or folded sheets. Check that the duplex route closes fully before restarting.
Run a controlled confirmation test
Print one single-sided page first, then a simple duplex page. If single-sided works and duplex reproduces 310-163-00, that pattern confirms the problem is isolated to the duplex paper route.
After each corrective action
Retry the original operation that produced 310-163-00. If it works, stop there rather than moving into unrelated troubleshooting.
If the code returns
If the code returns without visible paper, note the paper size, weight, and exact point at which the duplex sheet stops because that helps distinguish a recurring feed problem from a sensor/service fault.
When service may be needed
Do not reach into a hot fuser or remove internal sensor assemblies. Persistent post-fuser sensor faults after accessible jam clearance require Xerox service.
Continue with guided troubleshooting
If the printer still is not working after the reviewed checks, carry this verified error context into the guided troubleshooter.
Related information
Verified source
Official Xerox WorkCentre 5945/5955 support article.