Toshiba e-STUDIO Job Status and Error Messages
Toshiba's e-STUDIO job list uses short status messages for paper, toner, account, transmission and machine faults. The exact wording matters: a normal job-status message is different from a six-digit NGxxxxxx communication failure or a Call for service. Code: xx-xx machine fault.
Toner Empty — toner is empty
Toshiba lists Toner Empty as a job-status condition, and its toner guide says printing cannot continue after the machine reaches the empty state.
- Read the machine message to identify the toner that needs replacement.
- Replace the cartridge using the normal toner-replacement procedure for the exact model.
- Do not open the toner area merely because toner is low; Toshiba distinguishes the prepare/replacement messages from the empty state.
Paper Empty — selected paper source is empty
The job is waiting because the requested source has no usable paper.
- Load the paper requested on the touch panel.
- Confirm the tray guides and registered paper size/type match what was loaded.
- Resume the job after the machine recognizes the paper.
Jam — paper jam or misfeed
Toshiba uses Jam in the job list when a paper misfeed stops the job.
- Follow the touch-panel jam-removal path and remove all sheets and scraps indicated by the machine.
- Check that the paper is within specification and the tray guides are set correctly.
- If jams repeat in the same location with correctly loaded paper, stop repeated forcing and arrange service.
Limit — account limit reached
Toshiba defines Limit as reaching the applicable account limit.
- Confirm you are signed in under the intended user/account.
- If accounting or user restrictions are managed centrally, ask the administrator to check the limit rather than changing printer hardware settings.
- Retry after the account restriction is corrected.
No Report — delivery confirmation timed out
On completed jobs, Toshiba defines No Report as a delivery-confirmation receive timeout.
- Do not assume this means the scanner hardware failed.
- Check the destination/service used by the transmission and whether a delivery confirmation was expected.
- Verify the destination separately before resending important documents.
NGxxxxxx — communication error with a six-digit code
Toshiba states that an unsuccessful transmission or reception can appear as NG followed by a six-digit communication error code.
- Record all six digits after NG; do not shorten the code.
- Identify whether the failed job was fax, Scan to E-mail, FTP, network folder or another image-send job.
- Use the exact model's communication/error reference or provide the full code to support. Do not substitute a meaning from a different Toshiba family.
Error — job execution error
The job list uses the generic word Error when an error occurred while the job was being executed.
- Open the job details/history and look for a more specific accompanying message or code.
- Correct the specific paper, supply, destination or machine condition shown elsewhere on the panel.
- If no detail is available and the error repeats, record the job type and exact model before escalating.
Call for service. Code: xx-xx — machine fault
Toshiba's troubleshooting guide treats this as a machine fault that may require service.
- Wait until the job-status background is gray so no job is actively writing data.
- Use the normal power controls to shut the machine down, wait at least 10 seconds, and restart it.
- If the message returns, stop using the machine, record the complete xx-xx code, and contact Toshiba service or the servicing dealer. Do not attempt service-mode resets from unrelated models.
The finisher is out of order. Turn the power on again. xx-xx
Toshiba identifies this message as a finisher fault.
- Check the finisher cable connection without opening internal electrical assemblies.
- Remove and firmly reseat the accessible finisher connection if the model's normal user procedure permits it.
- Restart the machine. If the xx-xx code returns, record it and arrange service.
Replace Waste Toner Box — waste-toner container requires replacement
Toshiba lists the waste-toner condition among machine statuses and directs replacement when the box is full.
- Follow the touch-panel replacement instructions for the exact model.
- Keep the container level and avoid spilling toner.
- Install the replacement fully and confirm the message clears before resuming large jobs.