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Toshiba e-STUDIO help

Use the full job-status message or displayed code when you have one. If the copier is simply not printing or scanning, start with the symptom instead.

e-STUDIO problem without a useful code?

Start with what the machine is doing and avoid changing several settings at once.

Start guided troubleshooting

Toshiba message guide

Toshiba e-STUDIO

Job status and error messages

Toner, paper, jam, account-limit, NG transmission, service, and finisher conditions.

Common Toshiba problems

Toshiba has an IP but won't printCheck the network and computer print setup in order.Wrong paper size or trayMatch the paper, tray, and job settings.Toshiba keeps jammingUse fresh paper and note where the sheet stops.Toshiba scanner not working in WindowsCheck scanner detection before changing the whole setup.

Toshiba error-code guides

Browse reviewed, canonical error guides. Codes are grouped by the component or task they describe so this remains useful navigation rather than a keyword list.

e-STUDIO6525AC/6528A/7527AC/9029A e-Filing platform

e-STUDIO6525AC/6528A/7527AC/9029A e-Filing platform

Toshiba 2B30: Not enough space in the e-Filing user box

The e-Filing user box does not have enough free storage

e-STUDIO6525AC/6528A/7527AC/9029A e-Filing platform

Toshiba 2B31: Cannot access the e-Filing user box or folder

The device cannot access the requested e-Filing user box/folder

e-STUDIO6525AC/6528A/7527AC/9029A e-Filing platform

Toshiba 2BA0: Invalid e-Filing box password

The e-Filing box password is incorrect

e-STUDIO6525AC/6528A/7527AC/9029A e-Filing platform

Toshiba 2BA1: Unsupported e-Filing paper size, color mode, or resolution

The requested e-Filing paper size, color mode, or resolution is unsupported

e-STUDIO6525AC/6528A/7527AC/9029A scan-to-email platform

e-STUDIO6525AC/6528A/7527AC/9029A scan-to-email platform

Toshiba 2C65/2C66/2C69: Cannot connect to the SMTP server

The device cannot connect to the SMTP server

e-STUDIO6525AC/6528A/7527AC/9029A scan-to-email platform

Toshiba 2C6B: From/sender email address is invalid

The configured From/sender email address is invalid

e-STUDIO6525AC/6528A/7527AC/9029A scan-to-email platform

Toshiba 2C6C: Destination email address is invalid

The destination To address contains an invalid address/character

e-STUDIO6525AC/6528A/7527AC/9029A scan-to-email platform

Toshiba 2C71: SMTP authentication failed

SMTP authentication failed