Toshiba e-STUDIO6525AC/6528A/7527AC/9029A scan-to-email platform — 2C6C
Toshiba 2C6C means the destination To address contains an invalid address/character. The guidance here is specific to e-STUDIO6525AC/6528A/7527AC/9029A scan-to-email platform and the SMTP/destination address operation.
Error meaning
The destination To address contains an invalid address/character.
This interpretation is tied to the reviewed family/platform and subsystem. Do not reuse the code by itself on another printer family.
Applies to
e-STUDIO6525AC/6528A/7527AC/9029A scan-to-email platform
- e-STUDIO6525AC Series
- e-STUDIO6528A Series
- e-STUDIO7527AC Series
- e-STUDIO9029A Series
Common formatting
These are lookup/formatting aliases for this reviewed condition, not separate pages.
- 2C6C
What usually causes it
- The To field contains a destination address the device considers invalid. This differs from 2C6B because the sender identity can be correct while the recipient entry is malformed.
- The exact condition recorded for this code is: The destination To address contains an invalid address/character.
- Correct the recipient address by removing accidental spaces, invalid characters, duplicate separators, or incomplete domain text. Re-select a known-good address-book entry if the destination was saved previously.
What to try
Check the condition this code actually names
Correct the recipient email address and retry the same scan-to-email job.
Isolate the affected part of the workflow
Correct the recipient address by removing accidental spaces, invalid characters, duplicate separators, or incomplete domain text. Re-select a known-good address-book entry if the destination was saved previously.
Run a controlled confirmation test
Send a one-page test to the corrected recipient. If another recipient works, keep the diagnosis with the original destination entry rather than the SMTP server connection.
After each corrective action
Retry the original operation that produced 2C6C. If it works, stop there rather than moving into unrelated troubleshooting.
If the code returns
If 2C6C follows a directory/address-book entry, compare the stored value with the recipient’s current address and recreate only that entry if necessary.
When service may be needed
No internal printer repair is appropriate for an invalid To address. Escalate only when a syntactically correct authorized recipient is still rejected by the mail system.
Continue with guided troubleshooting
If the printer still is not working after the reviewed checks, carry this verified error context into the guided troubleshooter.
Related information
Verified source
Official Toshiba FAQ for current e-STUDIO6525AC/6528A/7527AC/9029A series; scan-to-email codes are paraphrased from the error-code table.