Toshiba e-STUDIO6525AC/6528A/7527AC/9029A e-Filing platform — 2BA1
Toshiba 2BA1 means the requested e-Filing paper size, color mode, or resolution is unsupported. The guidance here is specific to e-STUDIO6525AC/6528A/7527AC/9029A e-Filing platform and the e-Filing/job settings operation.
Error meaning
The requested e-Filing paper size, color mode, or resolution is unsupported.
This interpretation is tied to the reviewed family/platform and subsystem. Do not reuse the code by itself on another printer family.
Applies to
e-STUDIO6525AC/6528A/7527AC/9029A e-Filing platform
- e-STUDIO6525AC Series
- e-STUDIO6528A Series
- e-STUDIO7527AC Series
- e-STUDIO9029A Series
Common formatting
These are lookup/formatting aliases for this reviewed condition, not separate pages.
- 2BA1
What usually causes it
- The e-Filing job requests a paper size, color mode, or resolution that the selected operation does not support. This is a job-parameter compatibility problem rather than a storage-capacity or password failure.
- The exact condition recorded for this code is: The requested e-Filing paper size, color mode, or resolution is unsupported.
- Change one unsupported job attribute at a time: choose a supported paper/original size, normal color mode, and a documented resolution for the e-Filing operation. Keep the destination box unchanged.
What to try
Check the condition this code actually names
Choose a supported size, color mode, and resolution, then retry.
Isolate the affected part of the workflow
Change one unsupported job attribute at a time: choose a supported paper/original size, normal color mode, and a documented resolution for the e-Filing operation. Keep the destination box unchanged.
Run a controlled confirmation test
Store a short sample using the simplified settings. Once it succeeds, add back only settings that are supported for that e-Filing workflow.
After each corrective action
Retry the original operation that produced 2BA1. If it works, stop there rather than moving into unrelated troubleshooting.
If the code returns
If 2BA1 returns, record the exact size, color mode, resolution, and whether the job originated from scan, copy, or print because the supported combinations can differ by operation.
When service may be needed
Do not use service settings to force unsupported job parameters. Select a supported combination or use another workflow designed for the required output.
Continue with guided troubleshooting
If the printer still is not working after the reviewed checks, carry this verified error context into the guided troubleshooter.
Related information
Verified source
Official Toshiba FAQ for current e-STUDIO6525AC/6528A/7527AC/9029A series; scan-to-email codes are paraphrased from the error-code table.