Kyocera Scan to Email Error 1102
Kyocera error 1102 is a reviewed Scan to Email/SMTP condition: sMTP/POP3 authentication failed. Use this meaning only when the failed operation is the Kyocera Scan to Email workflow.
Error meaning
SMTP/POP3 authentication failed.
This meaning is tied to the reviewed family/platform and subsystem below; do not reuse the number by itself on a different printer family or protocol.
Applies to
Kyocera Scan to Email error-code platform
- ECOSYS MA/M552x multifunction families documented by Kyocera
- TASKalfa multifunction devices using the reviewed Scan to Email error table
Common formatting
These are formatting/lookup aliases for this reviewed condition, not separate error pages.
- 1102
- Kyocera 1102
- send error 1102
- scan to email 1102
What usually causes it
- The stored SMTP/POP3 username or password is wrong.
- The mail account was locked, disabled, or had its password changed.
- The device's configured authentication method does not match the server.
What to try
Re-enter the mail account credentials
Use the current account details provided by the mail administrator.
Check the account status
Make sure the account is allowed to sign in and has not expired or been locked.
Compare authentication settings
Confirm the printer and mail service use the same supported authentication method.
Retry the same scan
Send a small test after correcting the account/settings.
After each corrective action
Retry the same operation that produced 1102. If it now works, stop there rather than changing unrelated printer, network, or service settings.
If the code returns
If 1102 persists with known-good credentials, the mail administrator should review the authentication policy and server logs.
When service may be needed
These settings affect network or mail security. If the required server, authentication, or certificate values are managed by your organization, have the administrator make the change rather than guessing.
Continue with guided troubleshooting
If the printer still is not working after the reviewed checks, carry this verified error context into the guided troubleshooter.
Related information
Verified source
Official Kyocera Document Solutions Scan to Email error-code overview, updated 2026-06-04; code meaning is scoped to the Scan to Email/SMTP context.