Kyocera Scan to Email Error 2101
Kyocera error 2101 is a reviewed Scan to Email/SMTP condition: the device cannot connect to the configured SMTP/POP3 server. Use this meaning only when the failed operation is the Kyocera Scan to Email workflow.
Error meaning
The device cannot connect to the configured SMTP/POP3 server.
This meaning is tied to the reviewed family/platform and subsystem below; do not reuse the number by itself on a different printer family or protocol.
Applies to
Kyocera Scan to Email error-code platform
- ECOSYS MA/M552x multifunction families documented by Kyocera
- TASKalfa multifunction devices using the reviewed Scan to Email error table
Common formatting
These are formatting/lookup aliases for this reviewed condition, not separate error pages.
- 2101
- Kyocera 2101
- send error 2101
- scan to email 2101
What usually causes it
- The SMTP/POP3 server address or port is wrong.
- The mail service is down or not listening on the configured port.
- The printer's network cannot route to the server.
What to try
Verify server name and port
Compare both values with the mail administrator's current settings.
Check the printer's network link and addressing
Confirm its IP, gateway, and DNS are valid.
Confirm the mail service is reachable
Check that the server is online and accepting the configured service.
Retry the same scan
After connection is restored, resend the original small job.
After each corrective action
Retry the same operation that produced 2101. If it now works, stop there rather than changing unrelated printer, network, or service settings.
If the code returns
If 2101 remains, treat it as a connection-path problem before changing credentials.
When service may be needed
These settings affect network or mail security. If the required server, authentication, or certificate values are managed by your organization, have the administrator make the change rather than guessing.
Continue with guided troubleshooting
If the printer still is not working after the reviewed checks, carry this verified error context into the guided troubleshooter.
Related information
Verified source
Official Kyocera Document Solutions Scan to Email error-code overview, updated 2026-06-04; code meaning is scoped to the Scan to Email/SMTP context.