Kyocera Scan to Email Error 1101
Kyocera error 1101 is a reviewed Scan to Email/SMTP condition: sMTP/POP3 server cannot be found on the network. Use this meaning only when the failed operation is the Kyocera Scan to Email workflow.
Error meaning
SMTP/POP3 server cannot be found on the network.
This meaning is tied to the reviewed family/platform and subsystem below; do not reuse the number by itself on a different printer family or protocol.
Applies to
Kyocera Scan to Email error-code platform
- ECOSYS MA/M552x multifunction families documented by Kyocera
- TASKalfa multifunction devices using the reviewed Scan to Email error table
Common formatting
These are formatting/lookup aliases for this reviewed condition, not separate error pages.
- 1101
- Kyocera 1101
- send error 1101
- scan to email 1101
What usually causes it
- Wrong SMTP/POP3 server name or IP address.
- DNS is not configured or cannot resolve the mail-server host name.
- The printer is on a network that cannot route to the configured mail server.
What to try
Verify the mail-server address
Compare the SMTP/POP3 host name or IP address on the printer with the value supplied by the mail administrator.
Check DNS when a host name is used
Make sure the device has a working DNS server and can resolve the configured mail-server name.
Check gateway/routing
If the server is outside the local network, confirm the printer has the correct gateway and the route is allowed.
Retry the original Scan to Email
After correcting addressing or DNS, send the same small scan again.
After each corrective action
Retry the same operation that produced 1101. If it now works, stop there rather than changing unrelated printer, network, or service settings.
If the code returns
If 1101 returns with the correct server name, the printer still cannot locate that server from its network. Check DNS/routing from the device network.
When service may be needed
These settings affect network or mail security. If the required server, authentication, or certificate values are managed by your organization, have the administrator make the change rather than guessing.
Continue with guided troubleshooting
If the printer still is not working after the reviewed checks, carry this verified error context into the guided troubleshooter.
Related information
Verified source
Official Kyocera Document Solutions Scan to Email error-code overview, updated 2026-06-04; code meaning is scoped to the Scan to Email/SMTP context.