Kyocera Scan to Email Error 2102
Kyocera error 2102 is a reviewed Scan to Email/SMTP condition: the connection to the SMTP/POP3 server timed out. Use this meaning only when the failed operation is the Kyocera Scan to Email workflow.
Error meaning
The connection to the SMTP/POP3 server timed out.
This meaning is tied to the reviewed family/platform and subsystem below; do not reuse the number by itself on a different printer family or protocol.
Applies to
Kyocera Scan to Email error-code platform
- ECOSYS MA/M552x multifunction families documented by Kyocera
- TASKalfa multifunction devices using the reviewed Scan to Email error table
Common formatting
These are formatting/lookup aliases for this reviewed condition, not separate error pages.
- 2102
- Kyocera 2102
- send error 2102
- scan to email 2102
What usually causes it
- The server is responding too slowly or not at all.
- Routing/firewall conditions may delay or drop the mail connection.
- The configured server or port may not be the active service.
What to try
Check the server and port
Make sure the device is not waiting on an obsolete endpoint.
Check network stability
Verify routing between the printer and mail server is not timing out.
Confirm server responsiveness
Ask the mail administrator whether the service is accepting connections normally.
Retry after the path is stable
Do not simply increase timeouts before finding the cause.
After each corrective action
Retry the same operation that produced 2102. If it now works, stop there rather than changing unrelated printer, network, or service settings.
If the code returns
Repeated 2102 errors point to a persistent server/network timeout. Compare mail-server and network logs.
When service may be needed
These settings affect network or mail security. If the required server, authentication, or certificate values are managed by your organization, have the administrator make the change rather than guessing.
Continue with guided troubleshooting
If the printer still is not working after the reviewed checks, carry this verified error context into the guided troubleshooter.
Related information
Verified source
Official Kyocera Document Solutions Scan to Email error-code overview, updated 2026-06-04; code meaning is scoped to the Scan to Email/SMTP context.