Kyocera printer and MFP help
Use the exact displayed message or code when you have one. Current Kyocera coverage includes manufacturer-documented Scan to Email errors, with general printer help for everyday problems.
Start with the symptom and let the guided troubleshooter narrow it down.
Common Kyocera problems
Kyocera error-code guides
Browse reviewed, canonical error guides. Codes are grouped by the component or task they describe so this remains useful navigation rather than a keyword list.
ECOSYS MA4000cifx/MA4000cix/MA3500cifx/MA3500cix platform
Kyocera Scan to Email error-code platform
Kyocera 1101 — SMTP/POP3 server cannot be found on the network
SMTP/POP3 server cannot be found on the network
Kyocera 1102 — SMTP/POP3 authentication failed
SMTP/POP3 authentication failed
Kyocera 1104 — The configured mail domain is unreachable because
The configured mail domain is unreachable because of settings or restrictions
Kyocera 1105 — SMTP is disabled in the device protocol settings
SMTP is disabled in the device protocol settings
Kyocera 1106 — A sender email address is not configured
A sender email address is not configured
Kyocera 2101 — The device cannot connect to the configured
The device cannot connect to the configured SMTP/POP3 server
Kyocera 2102 — The connection to the SMTP/POP3 server timed out
The connection to the SMTP/POP3 server timed out
Kyocera 2204 — The scanned document exceeds the configured sending
The scanned document exceeds the configured sending limit
Kyocera 3201 — The mail server offers no SMTP authentication
The mail server offers no SMTP authentication method supported by the device
Kyocera 4803 — The device could not create the SSL connection to
The device could not create the SSL connection to the mail server
TASKalfa MZ4000i/MZ3200i FAX platform
Kyocera E/U03000 — Polling reception found no originals available
Polling reception found no originals available at the remote fax
Kyocera E/U03500 — The requested subaddress box is not registered
The requested subaddress box is not registered on the local device
Kyocera E/U03600 — The subaddress-box password is incorrect
The subaddress-box password is incorrect
Kyocera E/U04000 — The recipient subaddress box is not registered
The recipient subaddress box is not registered or the subaddress does not match
Kyocera E/U04300 — The recipient does not support the requested
The recipient does not support the requested encrypted fax communication
Kyocera E/U04400 — The transmit encryption key does not match the
The transmit encryption key does not match the recipient
Kyocera E01721 — The selected fax transmit speed is not supported
The selected fax transmit speed is not supported by the recipient
Kyocera E01821 — The selected receive speed is not supported for
The selected receive speed is not supported for this communication
Kyocera U01400 — Tone dialing was attempted on a pulse-dial
Tone dialing was attempted on a pulse-dial telephone line