Kyocera Scan to Email Error 3201
Kyocera error 3201 is a reviewed Scan to Email/SMTP condition: the mail server offers no SMTP authentication method supported by the device. Use this meaning only when the failed operation is the Kyocera Scan to Email workflow.
Error meaning
The mail server offers no SMTP authentication method supported by the device.
This meaning is tied to the reviewed family/platform and subsystem below; do not reuse the number by itself on a different printer family or protocol.
Applies to
Kyocera Scan to Email error-code platform
- ECOSYS MA/M552x multifunction families documented by Kyocera
- TASKalfa multifunction devices using the reviewed Scan to Email error table
Common formatting
These are formatting/lookup aliases for this reviewed condition, not separate error pages.
- 3201
- Kyocera 3201
- send error 3201
- scan to email 3201
What usually causes it
- The SMTP server is not offering an authentication method supported by the device.
- Mail security policy may have changed since the printer was configured.
What to try
Identify the mail server's allowed authentication methods
Use the mail administrator's current requirements.
Compare them with the Kyocera device's supported options
Choose a method supported and permitted by both sides.
Keep transport security consistent
Do not downgrade security simply to make an old authentication method work.
Retry the original email scan
Confirm authentication now proceeds without 3201.
After each corrective action
Retry the same operation that produced 3201. If it now works, stop there rather than changing unrelated printer, network, or service settings.
If the code returns
A recurring 3201 means the device and mail service still have no mutually acceptable authentication method.
When service may be needed
These settings affect network or mail security. If the required server, authentication, or certificate values are managed by your organization, have the administrator make the change rather than guessing.
Continue with guided troubleshooting
If the printer still is not working after the reviewed checks, carry this verified error context into the guided troubleshooter.
Related information
Verified source
Official Kyocera Document Solutions Scan to Email error-code overview, updated 2026-06-04; code meaning is scoped to the Scan to Email/SMTP context.