Sharp · Service / machine fault

Sharp “Call for service. Code: xx-xx”

Sharp BP-series documentation treats a 'Call for service. Code:xx-xx' message as a fault that may require authorized service. Sharp provides a specific normal power-cycle sequence and says to stop using and unplug the machine if the message continues.

Models: Sharp BP-series MFPs; exact model and displayed code matterService boundaryVerified 2026-08-16
Start hereWrite down the exact code. Try only the normal power restart specified for your model. If the same service message returns, provide the displayed code to the dealer or authorized service representative.

What to check

Step 1

Record the exact code.

Keep the letters, digits, and dash exactly as displayed.

Step 2

Finish or stop jobs and use the normal power controls.

Sharp's BP-series guidance calls for a controlled power-off/restart rather than abruptly pulling power while the machine is active.

Step 3

Wait before restoring main power.

The cited BP-70M90 guide specifies waiting at least 10 seconds before turning the main power back on.

Step 4

If the message returns, stop using the machine and contact service.

Sharp says a persistent Call for service code likely indicates a failure requiring service; provide the displayed code.

Verified sources

Printer Triage is an independent troubleshooting reference and is not affiliated with Sharp. Use the exact model's manufacturer documentation when instructions differ.