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Canon printer help

Canon printers often show a support code. Use the exact code and model when you have them. If there is no code, start with the symptom instead.

Not sure what the Canon printer is telling you?

Use the guided troubleshooter and start with what you can see.

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Canon model and support-code guides

Canon PIXMA

TS3700 support codes

Paper, cartridges, Wi-Fi, scanning, alignment, cloud-service, and printer faults.

Canon PIXMA

TS6420 support codes

Paper, duplex jams, cartridges, absorber warnings, and Wi-Fi.

Canon PIXMA

TS3600 support codes

Paper, cartridges, absorbers, wireless setup, and alignment.

Canon PIXMA

Support Code 5100

Printer mechanism or obstruction troubleshooting.

Canon PIXMA

Support Code B200

Service-required printer error on applicable families.

Canon PIXMA

Support Code 5B00

Ink absorber full condition on applicable models.

Canon PIXMA

Support Code 6000

Printer error with possible paper-path/jam involvement.

Canon

Support Code 5200

Printer/ink-system error on applicable inkjet models.

Canon PIXMA

Support Code 1700

Ink absorber warning.

Canon PIXMA

Support Code 1300

Paper jam troubleshooting.

Canon

Support Code 1401

Print-head installation/compatibility condition.

Canon PIXMA

Support Code 1688

Ink cartridge empty condition.

Common Canon problems

Canon says paper jam but none is visibleCheck normal jam doors for small scraps before taking anything apart.Canon prints blank pagesUse a printer test page to separate printer and device causes.Canon missing black or colorCheck the printer's own output before replacing several supplies.Canon Wi-Fi printer not foundCompare network names before resetting Wi-Fi.Canon scanner not working in WindowsCheck whether Windows sees the scanner first.Print to Canon from iPhone/iPadUse AirPrint when the model supports it.

Canon error-code guides

Browse reviewed, canonical error guides. Codes are grouped by the component or task they describe so this remains useful navigation rather than a keyword list.

Established error guides

Established error guide

Canon B200 — Service-required printer error

Plain-English meaning and safe next steps.

Canon GX2000 series

Canon GX2000 series

Canon 1876 — Cassette is missing or not pushed fully into the

Cassette is missing or not pushed fully into the printer; align the paper guides, load correctly, and seat the cassette fully

Canon GX2000 series

Canon 2500 — Automatic print-head alignment failed

Automatic print-head alignment failed

Canon GX2000 series

Canon 2803 — Document is too long or jammed in the automatic

Document is too long or jammed in the automatic document feeder

Canon GX2000 series

Canon 2806 — Document cover is open or the ADF scan helper is not

Document cover is open or the ADF scan helper is not installed correctly; reseat/clean it if the code returns

Canon GX2000 series

Canon 3415 — Communication with the incoming POP3 mail server

Communication with the incoming POP3 mail server failed; verify server address and port, then server condition

Canon GX2000 series

Canon 3419 — Communication with the mail server failed

Communication with the mail server failed; verify outgoing mail account/password and server condition

Canon GX2000 series

Canon 5212 — Printer/black print-head ink-system error

Printer/black print-head ink-system error

Canon PIXMA TS3700-series platform

Canon PIXMA TS3700-series platform

Canon TS3700 E23 / 3446: IP address and subnet mask conflict

Wi-Fi and Wireless Direct are using conflicting IP address/subnet ranges