Canon 3419: Communication with the mail server failed
Canon 3419 means communication with the mail server failed; verify outgoing mail account/password and server condition. This guidance is specific to Canon GX2000 series and the SMTP / Email subsystem. Verify the outgoing mail account name/password and confirm the configured mail server is available.
Error meaning
Communication with the mail server failed; verify outgoing mail account/password and server condition.
This interpretation is tied to the reviewed family/platform and subsystem. Do not reuse the visible code by itself on another printer family.
Applies to
Canon GX2000 series
- GX2000 series
Common formatting
These are lookup or formatting aliases for this reviewed condition, not separate pages.
- 3419
What usually causes it
- Support code 3419 means communication with the outgoing mail server failed. The relevant path is the printer’s mail account/server configuration, not Wi-Fi printing in general.
- The exact reviewed condition is: Communication with the mail server failed; verify outgoing mail account/password and server condition.
- Verify the outgoing mail account name/password and confirm the configured mail server is available. If credentials recently changed, update only the stored mail settings first.
What to try
Check the condition this code actually names
Verify the outgoing mail account name/password and confirm the configured mail server is available. If credentials recently changed, update only the stored mail settings first.
Keep the test focused
Change only the setting, supply, paper path, or component named above. Leave unrelated network, driver, and service settings alone so the retest tells you something useful.
Run a controlled confirmation test
Send a small scan-to-email test after correcting the outgoing account/server setting. If a different mail code appears, preserve it because the connection has advanced to another stage.
After each corrective action
Retry the original operation that produced 3419. If it works, stop there rather than moving into unrelated troubleshooting.
If the code returns
If 3419 returns, record whether the server can be reached by other authorized clients and whether the printer fails before or after authentication.
When service may be needed
Do not weaken mail-server security or share credentials. Persistent server-side rejection should be handled by the mail administrator.
Continue with guided troubleshooting
If the printer still is not working after the reviewed checks, carry this verified error context into the guided troubleshooter.
Related information
Verified source
Canon GX2000 Support Code 3419. Meaning and troubleshooting are paraphrased for this reviewed scope.