Canon B200: Service-required printer error
Canon B200 means the printer has entered an internal error state that Canon classifies as requiring service on the verified PIXMA families below. Canon's standard B200 instructions are to turn the printer off, unplug it, and contact service; exact cautions and any additional model-specific steps can differ by printer.
What it means
Canon B200 means the printer has detected an internal error condition that Canon classifies as requiring service on the verified PIXMA families covered by this page.
Canon's public B200 pages do not identify one universal failed component for every affected model. The same B200 support code appears across multiple PIXMA families, so the exact printer model matters before using any procedure beyond Canon's standard power-off/unplug guidance.
Affected models
Canon documents B200 across multiple PIXMA families. The exact models below are directly verified in Canon support-code lists. Other Canon printers may also use B200, but do not assume that a model-specific recovery step applies to an unlisted printer.
- Canon PIXMA iX6810
- Canon PIXMA iX6820
- Canon PIXMA iX6840
- Canon PIXMA iX6850
- Canon PIXMA iX6860
- Canon PIXMA iX6870
- Canon PIXMA iX6880
- Canon PIXMA MG7110
- Canon PIXMA MG7120
- Canon PIXMA MG7140
- Canon PIXMA MG7150
- Canon PIXMA MG7160
- Canon PIXMA MG7170
- Canon PIXMA MG7180
- Canon PIXMA iP2810
- Canon PIXMA iP2820
- Canon PIXMA iP2840
- Canon PIXMA iP2850
- Canon PIXMA iP2870
- Canon PIXMA iP2880
- Canon PIXMA iP2890
- Canon PIXMA MX531
- Canon PIXMA MX532
- Canon PIXMA MX534
- Canon PIXMA MX535
- Canon PIXMA MX536
- Canon PIXMA MX537
- Canon PIXMA MX538
Why it happens
How to fix it
Confirm B200 and record the exact model
Verify the displayed support code is B200 and record the complete PIXMA model number.
Check for stored-fax risk on fax-capable models
Before disconnecting power on a fax-capable PIXMA, check the exact Canon B200 page or manual for a stored-fax warning.
Canon's MX720 and MX530-family B200 documentation warns that disconnecting the power plug deletes faxes stored in machine memory.
Follow Canon's standard B200 shutdown action
Turn the printer off using its normal power control.
Unplug the printer's power cord from the power supply, as Canon directs on the verified B200 manual pages.
Do not transplant another PIXMA model's B200 trick
Before doing anything involving the print head, ink carriage movement, cartridge removal or reseating, unusual button sequences, or service-mode procedures, verify that Canon documents that action for the exact printer model.
Use Canon support or service when B200 remains unresolved
Canon's standard B200 action is service-center contact.
If the exact model's current Canon documentation does not provide another safe user-level recovery step, stop there.
Model-specific Canon guidance
A Canon Community moderator advised an iX6820 owner to unplug the power cord, press the printer power button five times, then try moving the ink carriage far enough to remove and reinstall the ink tanks. The same reply says that if B200 returns, the printer needs replacement.
This sequence is for the iX6820 response only. Do not apply it as the general B200 fix for MX, MG, iP, PRO, or other PIXMA families.
Canon support guidance for the PIXMA MX922 describes B200 as a general hardware failure and says replacement is required if the error returns, reinforcing that exact-model guidance can differ.
If that doesn't work
If the exact model's Canon guidance ends at service, do not keep escalating into unverified disassembly.
Collect these details before contacting Canon support, authorized service, or considering replacement:
- Exact Canon PIXMA model
- B200 support code
- Whether the error appears immediately at power-on or after a print action
- Whether the printer is in warranty
- Whether any model-specific Canon B200 step was attempted
- Whether the printer is fax-capable and whether stored-fax data was involved