Canon · Ink absorber / service

Canon PIXMA Support Code 5B00

Canon's TS3700-series documentation states that 5B00 means the ink absorber is full and the printer cannot print until the absorber is replaced.

Models: Selected PIXMA TS and related inkjet families; exact model mattersService boundaryVerified 2026-08-16

Start hereOn models where Canon defines 5B00 as a full ink absorber, this is a repair condition. Do not use a counter-reset procedure as a substitute for replacing a saturated absorber.

What to check

Step 1

Confirm the exact model and 5B00 code.

Canon support-code behavior can vary across older and newer product families.

Step 2

Do not keep forcing print jobs.

On the cited TS3700 series, Canon says the printer cannot print when the absorber is full.

Step 3

Arrange absorber service/replacement.

Canon directs users to contact Canon for repair.

Step 4

Avoid reset-only fixes.

Clearing a maintenance counter without addressing the physical absorber can leave the underlying ink-waste condition unresolved.

Verified sources

Canon — TS3700 series: 5B00 ↗

Printer Triage is an independent troubleshooting reference and is not affiliated with Canon. Use the exact model's manufacturer documentation when instructions differ.