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Canon · PIXMA TS6420

Canon TS6420 Support Codes and Fixes

Use the exact support code shown on the printer or computer. This page covers the TS6420 codes for which Canon publishes a specific cause and a useful corrective action.

Why some codes are not hereCanon lists additional TS6420 codes whose public instruction is only to restart the printer or request repair. Printer Triage does not turn those generic service codes into guessed component failures.
1000100312001300130413091313140114301650165116821684168616871688168D17021704170517121714173018711890211021132114300234133439344034463447

1000 — No paper in the rear tray

The rear tray is empty or its paper is not loaded correctly.

  1. Load paper squarely in the rear tray.
  2. Move both paper guides against the paper edges without squeezing the stack.
  3. Close the feed-slot cover and press OK.

1003 — No paper in the cassette

The cassette is empty or the paper is not positioned correctly.

  1. Load supported plain paper in the cassette.
  2. Set the paper guides against the edges.
  3. Reinsert the cassette and press OK.

1200 — Scanning unit / cover is open

The top scanning unit or cover is not fully closed.

  1. Lower the scanning unit/cover completely.
  2. Wait briefly for the printer to recognize that it is closed.

1300 — Paper jam from the rear tray

Paper jammed while feeding from the rear tray.

  1. Stop the job if needed.
  2. Pull visible paper slowly from the output slot or rear tray using both hands.
  3. If it tears or cannot be reached, inspect the accessible inside/rear paper path rather than pulling forcefully.
  4. Reload paper correctly and press OK.

1304 — Automatic duplex paper jam

Paper jammed while the printer was performing automatic two-sided printing.

  1. Check the output slot, inside paper path and cassette feed area for the jam.
  2. Remove the sheet slowly without tearing it.
  3. Reload paper correctly and press OK.
  4. Reprint the affected page if it did not finish correctly.

1309 — Paper size cannot be used for automatic duplex

The job requests automatic two-sided printing on an unsupported paper size.

  1. Cancel the job with Stop.
  2. For automatic duplex on this model, use A4, Letter, A5 or B5.
  3. Change the job's paper-size/duplex settings and resend it.

1313 — Jam while pulling a printed sheet back in

The printer jammed while reversing a printed sheet for the next duplex pass.

  1. Check the output slot first.
  2. If the sheet is not accessible there, inspect the inside and rear paper path.
  3. Remove the jam carefully and reload good paper before retrying.

1401 — FINE cartridge is not installed

A required FINE cartridge is missing.

  1. Open the scanning unit/cover.
  2. Install the correct FINE cartridge in its proper position.
  3. Close the cover and retest.

1430 — FINE cartridge cannot be recognized

The printer is not recognizing a cartridge.

  1. Remove the affected FINE cartridge and reinstall it firmly.
  2. If the error returns, replace that cartridge with a compatible new cartridge.

1650 — Ink cartridge cannot be recognized

The cartridge is not installed properly, or a subscription cartridge is installed in a state where it cannot be used.

  1. Remove the flagged cartridge.
  2. Install the cartridge supplied for the printer or another cartridge valid for the printer's current subscription state.

1651 — Subscription/network requirements are not met

The printer cannot validate subscription ink. Canon lists network connection, web-service agreement and subscription status as possible causes.

  1. Make sure the printer is connected to Wi-Fi.
  2. Check that Canon Web Service Status is registered and the web-services license has been accepted.
  3. Confirm the ink subscription is active.
  4. If the subscription was canceled, use normal retail cartridges rather than subscription cartridges.

1682 — FINE cartridge cannot be recognized

Canon directs replacement of the affected FINE cartridge.

  1. Replace the cartridge with a compatible cartridge.
  2. If a correct replacement also fails, the printer may require service.

1684 — Ink cartridge not recognized or incompatible

The cartridge may be installed incorrectly or may not be compatible with the TS6420.

  1. Verify the cartridge model is correct.
  2. Remove and reinstall it firmly.
  3. Replace it if the printer still cannot recognize it.

1686 — Ink cartridge issue / remaining-ink detection

The printer detected a problem with one or more ink cartridges.

  1. The preferred fix is to replace each cartridge identified by the printer.
  2. If you intentionally continue with the installed cartridge, Canon allows remaining-ink detection to be disabled by holding Stop for at least five seconds.
  3. Once detection is disabled, the printer can no longer reliably report remaining ink and print quality may degrade as ink runs out.

1687 — FINE cartridge is not installed properly

A cartridge is not seated or latched correctly.

  1. Open the scanning unit/cover and the cartridge locking cover.
  2. Remove the cartridge and verify it is compatible.
  3. Reinstall it and press the locking cover down until it clicks.
  4. Close the printer and retry.

1688 — One or more ink cartridges are empty

The printer has detected an empty cartridge.

  1. Replace each cartridge reported as empty.
  2. Canon also allows remaining-ink detection to be disabled by holding Stop for at least five seconds, but the printer will stop monitoring that cartridge and output quality can deteriorate as residual ink is exhausted.

168D — FINE cartridge cannot be recognized

The printer cannot recognize the cartridge and Canon directs replacement.

  1. Replace the affected FINE cartridge with a compatible cartridge.
  2. If the error persists with a known-good cartridge, service may be needed.

1702 — Ink absorber almost full

The waste-ink absorber is approaching capacity.

  1. Press OK to continue if the printer allows it.
  2. Plan for absorber service; this warning will eventually become a stop-printing condition.

1704 — Ink absorber almost full

The waste-ink absorber is approaching capacity.

  1. Press OK to continue temporarily.
  2. Arrange absorber service before the printer reaches the full condition.

1705 — Ink absorber almost full

The waste-ink absorber is approaching capacity.

  1. Press OK to continue temporarily.
  2. Arrange absorber service before the printer reaches the full condition.

1712 — Ink absorber almost full

The waste-ink absorber is approaching capacity.

  1. Press OK to continue temporarily.
  2. Arrange absorber service before the printer reaches the full condition.

1714 — Ink absorber almost full

The waste-ink absorber is approaching capacity.

  1. Press OK to continue temporarily.
  2. Arrange absorber service before the printer reaches the full condition.

1730 — Cartridge may be depleted genuine Canon ink or non-genuine

The printer flags the installed cartridge as one that may have run out of genuine Canon ink or may not be a genuine Canon cartridge.

  1. Replace the cartridge if possible.
  2. To continue with it, Canon allows remaining-ink detection to be disabled by holding Stop for at least five seconds.
  3. After that, the printer will no longer monitor remaining ink for that cartridge.

1871 — Cassette is not inserted

The printer does not detect the paper cassette.

  1. Load the cassette correctly.
  2. Insert it fully into the printer.
  3. Press OK.

1890 — Shipping tape or protective material remains

Packing material may still be blocking the FINE cartridge holder.

  1. Open the scanning unit/cover.
  2. Inspect the cartridge-holder area for shipping tape or protective pieces.
  3. Remove the packing material and close the printer.

2110 — Cassette paper settings mismatch

The print/copy settings do not match the paper information registered for the cassette.

  1. Press OK to view the mismatch choices.
  2. Choose to print on the loaded paper, replace the paper so it matches the job, or cancel and correct the job settings.
  3. If replacing paper, make sure the printer's registered paper information is updated to match.

2113 — Automatic paper-source settings mismatch

The job settings do not match either the rear tray or cassette registration while paper-source selection is automatic.

  1. Press OK.
  2. Choose the appropriate source/paper action: print on the loaded paper, load paper matching the job, or cancel and correct the print settings.
  3. Register the correct paper size/type after changing paper.

2114 — Rear-tray paper settings mismatch

The job settings do not match the paper information registered for the rear tray.

  1. Press OK.
  2. Either print on the currently loaded paper, replace it with the size/type requested by the job, or cancel and change the job settings.
  3. Register the rear-tray paper information correctly after replacing paper.

3002 — Cannot communicate for subscription/ink status

The printer cannot communicate normally enough to validate the ink/subscription state.

  1. Confirm the printer is connected to the network.
  2. Verify the Canon web-services license has been accepted and Web Service Status is registered.
  3. Confirm the subscription is active.

3413 — Prevent paper abrasion is enabled

The printer is warning that its paper-abrasion prevention setting is on. This can reduce print speed.

  1. Choose Yes to continue with the setting enabled.
  2. Choose No if you want to turn the feature off, then change Prevent paper abrasion to OFF under Device settings → Print settings.

3439 — Network connection failed

Canon lists an unavailable DHCP server or mismatched WEP keys as possible causes.

  1. Press OK.
  2. Make sure DHCP is enabled/available on the network unless you intentionally use static addressing.
  3. If the network uses WEP, verify the key entered in the printer exactly matches the router.
  4. Redo the network setup.

3440 — Easy Wireless Connect failed

Canon Easy Wireless Connect did not complete.

  1. Press OK and try Easy Wireless Connect again.
  2. If it repeatedly fails, use another Canon-supported Wi-Fi setup method.

3446 — IP address and subnet mask conflict

Wi-Fi and Wireless Direct are configured with conflicting network ranges.

  1. Press OK.
  2. Disable Wireless Direct if you do not need it, or change the network configuration so Wi-Fi and Wireless Direct use different subnet ranges.

3447 — Wireless Direct communication error

An error occurred while communicating through Wireless Direct or while the printer was in standby.

  1. Press OK.
  2. Turn the printer off and back on.
  3. Wireless Direct should be enabled again after restart.

Canon source

These entries are scoped specifically to the PIXMA TS6420 and are based on Canon's TS6400-series support-code documentation.

Canon TS6420 support-code list ↗