Epson ET-2840 / L3560 Status Codes and Fixes
Exact Epson ET-2840 and L3560 LCD status codes with what they mean and what to do next.
ScopeThese entries come from Epson documentation for the ET-2840/L3560 family.
Messages and codes covered
E-01Printer errorE-02Scanner errorE-12Borderless printing ink pad needs replacementI-22WPS push-button setupI-23WPS PIN-code setupI-31Wi-Fi Auto Connect setupI-41Paper Setup Auto Display is disabledI-60WSD scan compatibility warningModeFirmware update failedW-01Paper jamW-14Borderless ink pad nearing end of life
Epson · Printer / possible jam
Epson ET-2840 / L3560 E-01 — Printer error
A printer error occurred. Epson says to restart the printer and check inside for a paper jam if the error continues.
Start hereRestart the printer; if E-01 returns, inspect for jammed paper before escalating.
- Turn the printer off and back on. Let it initialize fully.
- If E-01 returns, check inside for jammed paper. Remove scraps and full sheets using the normal jam procedure.
- If no jam is present and E-01 persists, use Epson support. A persistent printer error may require service.
Epson · Scanner
Epson ET-2840 / L3560 E-02 — Scanner error
Epson defines E-02 as a scanner error.
Start herePower-cycle the product once; if the scanner error returns, continue with scanner-specific service troubleshooting.
- Turn the product off. Wait a few seconds.
- Turn it back on and let the scanner initialize. Do not move the scanner mechanism by hand.
- If E-02 returns, use Epson support. The public user procedure does not call for internal scanner disassembly.
Epson · Ink pad / borderless
Epson ET-2840 / L3560 E-12 — Borderless printing ink pad needs replacement
On ET-2840/L3560, E-12 means the borderless-printing ink pad needs replacement.
Start hereBorderless printing is disabled until the pad is replaced, but printing with borders remains available.
- Stop trying borderless jobs. The printer intentionally disables borderless printing at this point.
- Use bordered printing if you need temporary output. Other printing remains available according to Epson.
- Arrange ink-pad replacement through Epson service. Epson says this pad is not user-replaceable.
Epson · Wi-Fi setup
Epson ET-2840 / L3560 I-22 — WPS push-button setup
I-22 indicates the printer is ready for Wi-Fi setup using the router/access point WPS push button.
Start hereStart WPS on the router or access point while the printer is waiting.
- Find the WPS button or WPS control in the router settings. Do not reset the router.
- Start WPS while I-22 is displayed. Keep the printer within normal wireless range.
- Wait for the printer to complete connection. If WPS is unavailable, use another supported Wi-Fi setup method.
Epson · Wi-Fi setup
Epson ET-2840 / L3560 I-23 — WPS PIN-code setup
I-23 indicates WPS PIN setup; the displayed PIN must be entered into the router/access point within two minutes.
Start hereEnter the displayed PIN in the router/access-point WPS PIN screen before it expires.
- Open the router/access point WPS PIN setup. Use its normal administration interface.
- Enter the PIN shown on the printer. Do this within two minutes.
- If time expires, use the new PIN shown by the printer. The old PIN is no longer valid.
Epson · Wi-Fi setup
Epson ET-2840 / L3560 I-31 — Wi-Fi Auto Connect setup
I-31 indicates Wi-Fi Auto Connect setup should be completed from the computer using Epson setup software.
Start hereRun the Epson installer/setup utility on the computer and follow the wireless setup prompts.
- Open the Epson installer/setup program for the exact model. Use Epson software for ET-2840/L3560.
- Choose the wireless setup path. Follow the on-screen steps.
- Confirm the printer joins the intended Wi-Fi network. Then test printing from the computer.
Epson · AirPrint / paper setup
Epson ET-2840 / L3560 I-41 — Paper Setup Auto Display is disabled
I-41 means Paper Setup Auto Display is disabled, which prevents AirPrint from being used normally.
Start hereEnable Paper Setup Auto Display in the printer settings if you want to use AirPrint.
- Open the printer paper-source/settings menu. Find Paper Setup Auto Display.
- Turn Paper Setup Auto Display on. This allows AirPrint to receive the needed paper configuration.
- Retry AirPrint. If it still fails, troubleshoot the network/AirPrint path separately.
Epson · WSD / scan
Epson ET-2840 / L3560 I-60 — WSD scan compatibility warning
I-60 indicates the computer may not support the printer's Scan to Computer (WSD) function or the connection is not suitable.
Start hereVerify the printer is connected correctly and use a supported Windows WSD environment; otherwise use Epson Scan software instead.
- Confirm the printer and computer are connected. Network/WSD scanning depends on the printer being reachable.
- Check whether WSD scanning is supported on the computer. Epson limits this function to supported Windows environments.
- Use Epson scanning software if WSD is not suitable. Do not treat I-60 as a printer hardware failure.
Epson · Firmware
Epson ET-2840 / L3560 Recovery Mode — Firmware update failed
Recovery Mode appears after a firmware update fails.
Start hereConnect the printer to the computer by USB and run the Epson firmware update again.
- Connect the printer directly by USB. Avoid an unstable wireless path during recovery.
- Run Epson's firmware updater for the exact model. Do not interrupt power during the update.
- If Recovery Mode remains after a successful retry, contact Epson. Firmware recovery may require service assistance.
Epson · Paper jam
Epson ET-2840 / L3560 W-01 — Paper jam
Epson defines W-01 as a paper jam.
Start hereRemove the jammed paper, clear the message with the indicated button, and restart the printer if the code remains.
- Remove jammed paper using the normal path. Pull slowly and remove scraps.
- Press the button indicated on the LCD. This clears the jam state after paper is removed.
- If W-01 remains, power the printer off and back on. Repeated jams in the same location may indicate a feed-path issue.
Epson · Ink pad warning
Epson ET-2840 / L3560 W-14 — Borderless ink pad nearing end of life
W-14 means the borderless printing ink pad is nearing the end of its service life.
Start hereYou can continue printing by pressing Start, but plan service before the pad reaches its limit.
- Press Start if you need to continue printing. The warning remains until the pad is replaced.
- Plan authorized service. Epson says the borderless ink pad is not user-replaceable.
- Do not confuse this warning with E-12. E-12 is the replacement-required condition.