HP printer help
Start with what the HP printer is doing. If it shows a code, use the matching guide below. If there is no code, the guided troubleshooter can narrow the problem down first.
You do not need to know the model or technical cause to start.
HP error-code and model guides
DesignJet T730 / T830
Family identification, printer-versus-MFP differences, common problems, and reviewed T730/T830 error pages.
Smart Tank 6000–7600
E1–E9 plus paper, ink, ADF, and printhead states.
LaserJet numeric error families
Common 10, 13, 20, 21, 22, 40, 41, 51, 52, 53, 54, 55, 68 and related errors.
DesignJet T730 / T830 error codes
Paper, carriage, firmware, service-station, and scanner errors.
79 / 79 Service Error
Job and firmware checks for applicable LaserJet models.
49 / 49.xxxx Error
Internal processing and firmware-related error family.
50.xx Fuser Error
Heating/fuser error family with safe service boundaries.
59.xx Motor Error
Motor and drive-system error family.
M232–M237 Er79
Model-family-specific Er79 troubleshooting.
Common HP problems
HP error-code guides
Browse reviewed, canonical error guides. Codes are grouped by the component or task they describe so this remains useful navigation rather than a keyword list.
DesignJet T730/T830
HP 0001-0001 — This is a system-level front-panel error for the
This is a system-level front-panel error for the DesignJet T730/T830 family
HP 0001-0082 — The internal clock battery has reached the point
The internal clock battery has reached the point where HP calls for service
HP 0079-0000 — This is a firmware/system error rather than a
This is a firmware/system error rather than a paper-size or network-address problem
HP 0081-0008 — The printer has detected a condition consistent
The printer has detected a condition consistent with media or another obstruction interfering with normal paper or carriage movement
HP 0086-0008 — The printer is having trouble with carriage
The printer is having trouble with carriage movement or carriage-position sensing
LaserJet Pro 300/400 color MFP M375/M475 Series
HP 10.100X Supply Memory Error — A cartridge memory chip is faulty
A cartridge memory chip is faulty or missing; X identifies the cartridge
HP 79 Error Turn off then on — The product experienced an internal
The product experienced an internal firmware error
HP 79 Service error Turn off then on — An incompatible DIMM may be
An incompatible DIMM may be installed
HP Black in wrong position — The black cartridge is installed in
The black cartridge is installed in the wrong slot
HP Incompatible <color> — A cartridge intended for a different HP
A cartridge intended for a different HP product model is installed
HP Install [color] cartridge — A required color cartridge is
A required color cartridge is missing while the door is closed
HP Remove shipping lock from <color> cartridge — A cartridge shipping lock is
A cartridge shipping lock is still installed