HP printer help
Start with what the HP printer is doing. If it shows a code, use the matching guide below. If there is no code, the guided troubleshooter can narrow the problem down first.
HP printer just isn't working?
Start guided troubleshootingYou do not need to know the model or technical cause to start.
HP error-code and model guides
HP Smart Tank
Smart Tank 6000–7600
E1–E9 plus paper, ink, ADF, and printhead states.
HP LaserJet
LaserJet numeric error families
Common 10, 13, 20, 21, 22, 40, 41, 51, 52, 53, 54, 55, 68 and related errors.
HP DesignJet
DesignJet T730 / T830
Paper, carriage, firmware, service-station, and scanner errors.
HP LaserJet
79 / 79 Service Error
Job and firmware checks for applicable LaserJet models.
HP LaserJet
49 / 49.xxxx Error
Internal processing and firmware-related error family.
HP LaserJet
50.xx Fuser Error
Heating/fuser error family with safe service boundaries.
HP LaserJet
59.xx Motor Error
Motor and drive-system error family.
HP LaserJet MFP
M232–M237 Er79
Model-family-specific Er79 troubleshooting.
Common HP problems
HP printer on Wi-Fi but not foundCheck the network names before resetting the printer.HP prints blank pagesUse a printer test page to find out where the problem starts.HP won't pick up paperReload a small clean stack and check the tray first.HP scanner not working in WindowsCheck whether Windows can see the scanner before reinstalling anything.Print to HP from iPhone/iPadUse AirPrint when the model supports it.Print to HP from AndroidUse Android printing or HP's official app when needed.