Sharp BP-22C25 Machine Status Messages and Fixes
Sharp publishes a machine-status list for the BP-22C25 that separates actual errors from paper/supply warnings and normal states such as Online, Warming Up and Busy. Use the exact wording below before treating every status as a hardware fault.
Printer Error
The BP-22C25 status page lists this as its highest-priority printer error condition.
- Read the touch-panel message for the more specific cause.
- Correct the indicated paper, supply, cover or machine condition rather than guessing from “Printer Error” alone.
- If the panel shows “Call for service. Code:xx-xx”, use the separate Sharp service-code guide and preserve the complete code.
Account Limit
The current user or account has reached a configured usage restriction.
- Confirm the correct user/account is logged in.
- If accounting is centrally managed, ask the administrator to review the user's limits.
- Do not reinstall drivers or change printer hardware for an account-limit condition.
Incorrect Paper
The loaded or selected paper does not match what the job expects.
- Read the requested paper size and type on the panel.
- Load the requested media or choose a tray containing compatible media.
- Confirm the tray's registered paper size/type matches what is physically loaded.
Overdue service maintenance
The machine has reached or passed a scheduled maintenance point.
- Record the maintenance message.
- Arrange the normal scheduled maintenance through the servicing dealer or technician.
- Do not clear maintenance counters without performing the corresponding maintenance.
Paper Jam
The machine detected a paper misfeed.
- Follow the jam-location instructions on the touch panel.
- Remove all sheets and scraps along the indicated user-accessible path.
- If jams repeat, check paper condition, tray loading and guide adjustment before assuming a hardware failure.
Marker Supply Missing
Sharp lists this named supply condition in the BP-22C25 status priority table.
- Read the touch-panel message for the specific supply or option the machine expects.
- Install or reseat only the user-replaceable item identified by the machine.
- If the panel does not identify a user-serviceable item, use Sharp/dealer support rather than opening internal assemblies.
Toner Empty
The toner supply has reached its empty state.
- Replace the toner cartridge indicated by the machine.
- Use the model's normal cartridge replacement procedure and keep toner away from heat/flame.
- Confirm the message clears after the cartridge is fully installed.
Replace toner collection container.
The toner collection container is full and needs replacement.
- Tap the panel's instructions and follow the BP-22C25 replacement sequence.
- Keep the removed container level so used toner does not spill.
- Do not touch internal cords or connectors; Sharp specifically cautions against this.
Cover Open
A cover or user-accessible section is not fully closed.
- Read the panel to identify the open cover or separated device.
- Close it firmly without forcing it.
- If the message remains with all covers visibly closed, inspect for a jammed sheet or obstruction before arranging service.
Paper Empty
The machine has no usable paper for the requested job.
- Add paper as instructed by the touch panel.
- Match the tray guides and registered size/type to the media.
- Resume the job once the machine recognizes the paper.
Input Tray Empty
An input tray is empty.
- Identify the tray shown by the machine.
- Load supported paper without exceeding the tray limit.
- Verify the paper-size guides and tray settings.
Specified Input Tray Open
The input tray requested by the current job is open.
- Push the indicated tray fully into the machine.
- Make sure no paper or object prevents the tray from seating.
- Retry the job after the status clears.
Specified Output Tray Full
The output destination selected for the job has reached capacity.
- Remove completed pages from the indicated output tray.
- Make sure sheets are not blocking the output sensor area.
- Resume printing when the machine clears the full-tray state.
Offline
The machine reports that the printer is not in its normal online state.
- Check the machine's own status first; clear any paper, cover, supply or service message.
- Confirm the network/USB connection only after the printer itself is ready.
- If the printer is otherwise ready but Windows still says Offline, use Printer Triage's Windows Offline flow to separate reachability from queue/port status.
Printer Warning
The printer has a warning condition rather than a fully blocking error.
- Open the machine information/status screen for the detailed warning.
- Address the named condition, especially low supplies or approaching maintenance.
- Do not replace unrelated parts based only on the generic “Printer Warning” label.
Toner Low
Toner remains available, but the cartridge is approaching replacement.
- Prepare the correct replacement toner for the model.
- Continue normal printing while the machine allows it.
- Replace the cartridge when the machine reaches its replacement/empty instruction.
Paper Low
A paper source is running low.
- Identify the low tray.
- Refill it with the same supported size/type, or let the current job finish if enough paper remains.
- Keep the guides correctly adjusted after refilling.
Input Tray Open
An input tray is open even if it is not the specifically requested tray for the current job.
- Close the indicated tray fully.
- Remove any obstruction preventing it from seating.
- Confirm the status clears.
Output Tray Full
Sharp notes that a detector stops printing when the output tray becomes full.
- Remove printed output from the tray.
- Check for curled or poorly stacked sheets blocking the output area.
- Printing should resume after the tray is no longer full.
Output Tray Nearly Full
The output tray is approaching its capacity.
- Remove completed pages before the tray becomes full.
- Keep the output area clear so paper can stack normally.
Near to overdue service maintenance
The scheduled maintenance point is approaching.
- Plan normal service before the machine reaches the overdue state.
- Record any maintenance-related message for the servicing dealer.
Online
This is a normal state: the printer is online.
- No corrective action is needed for “Online” by itself.
- If a job still will not print, troubleshoot the job, queue, port or driver rather than treating Online as an error.
Auto Power Shut-Off
The machine is in its automatic energy-saving shut-off mode.
- Wake the machine using its normal power/wake control.
- Allow it to return to ready state before testing printing.
Warming Up
The machine is preparing after startup or wake.
- Allow the warmup process to complete.
- If the machine never reaches ready/online and shows another error, troubleshoot that more specific message.
Busy
The machine is processing another job or operation.
- Check the job-status screen for active work.
- Allow the current operation to finish or cancel it normally if appropriate.
- If “Busy” never clears, inspect the queue/job status before power-cycling.