Phone / tablet · Wi-Fi

Phone and printer are not on the same Wi-Fi

When a phone or tablet cannot find a printer, comparing the Wi-Fi names is one of the easiest first checks.

1. Check the phone or tablet

iPhone/iPad: open Settings → Wi-Fi and look for the network with the checkmark.

Android: open Settings or the Wi-Fi panel and look for the network marked connected. The menu name can vary by phone maker.

If the printer has a screen, open its Wi-Fi or Network screen and look for the network name. You do not need the password for this check.

Connect the phone/tablet and printer to the same normal home or office network. Then try printing again.

Guest networks are often designed to keep devices apart. A phone and printer can both say “Connected” and still be unable to see each other.

Correct the network mismatch first. A router or printer factory reset can create more setup work than the original problem.