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Brother printer help

Use the exact message on the Brother screen when you have one. If there is no message, start with the problem you can see.

Not sure what the Brother printer needs?

The guided troubleshooter starts with easy checks and asks one question at a time.

Start guided troubleshooting

Brother error and model guides

Printer family

MFC-L2820DW / MFC-L2820DWXL

Identify the family, confirm shared ADF/duplex/network features, and start the right troubleshooting path.

Brother current laser

MFC / DCP / HL messages

Paper, toner, drum, fuser, scan, fax, memory, touchscreen, and policy messages.

Brother HL

HL-L2400 / L2460 / L2865

Paper, toner, drum, duplex, memory, and maintenance messages.

Brother

Print Unable XX

How to handle the full two-character code safely.

Brother

Print Unable 32

Paper or label obstruction on applicable older color laser/LED models.

Brother inkjet

Machine Error 46

Ink absorber/service condition on selected older models.

Common Brother problems

Brother won't pick up paperReload clean paper and check the tray before changing software.Brother says paper jam but none is visibleCheck normal jam doors for small scraps.Black or color is missingUse a printer test page before replacing several things.Brother Wi-Fi printer not foundCompare the printer and computer network names first.Brother scanner not working in WindowsCheck scanner detection before rebuilding the printer setup.Print to Brother from AndroidStart with Android printing; use Brother's official app when needed.

Brother error-code guides

Browse reviewed, canonical error guides. Codes are grouped by the component or task they describe so this remains useful navigation rather than a keyword list.

Brother current color-laser models explicitly listed for Unusable Device

Brother current color-laser models explicitly listed for Unusable Device

Brother Unusable Device — The USB host/direct interface detected

The USB host/direct interface detected an unsupported, defective, or excessive-power USB device

Brother models explicitly listed for the interrupted-firmware-update message

Brother models explicitly listed for the interrupted-firmware-update message

Brother “Retry Updating by USB”: Recover an interrupted firmware update

Firmware update was interrupted or did not complete

Current Brother MFC memory platform

Current Brother MFC memory platform

Brother Out of Memory: Machine memory is full

Machine memory is full; corrective action depends on whether fax/copy, scan, or print is in progress

Current Brother color-MFC secure-print platform

Current Brother color-MFC secure-print platform

Brother Storage Full — Not enough free device storage for

Not enough free device storage for secure-print data; cancel and remove previously stored secure-print data

Current Brother color-laser duplex-scan platform

Current Brother color-laser duplex-scan platform

Brother Cannot Scan — For two-sided scanning

For two-sided scanning, the loaded document is too long or outside the supported dimensions

Current Brother color-laser fax platform

Current Brother color-laser fax platform

Brother Comm.Error — Fax communication error associated with poor

Fax communication error associated with poor telephone-line quality; retry the fax and isolate the phone line before escalation

Current Brother color-laser platform

Current Brother color-laser platform

Brother Calibrate — Color calibration failed

Color calibration failed; restart, retry calibration, then consider the belt unit/service if it continues

Current Brother color-laser platform

Brother Cannot Detect — The machine cannot detect the indicated

The machine cannot detect the indicated toner cartridge; Brother instructs reseating the toner in its drum assembly

Current Brother color-laser platform

Brother Condensation — Condensation may have formed inside the

Condensation may have formed inside the machine after a room-temperature change; Brother provides a timed drying/restart procedure

Current Brother color-laser platform

Brother Drum ! — Drum/corona-wire maintenance error

Drum/corona-wire maintenance error; clean the corona wire and replace the drum only if the condition continues

Current Brother color-laser platform

Brother Media Type Mismatch — Printer-driver media type differs

Printer-driver media type differs from the paper type configured at the machine; align loaded paper and both settings, then retry

Current Brother color-laser platform

Brother Wrong Toner Cartridge — The installed cartridge is the

The installed cartridge is the wrong cartridge/order number for the machine