Sharp printer and MFP help
Sharp business MFPs may show a normal status message, a job problem, or a service code. Use the full message and exact model when possible.
Start with what the machine is doing and work through the safe checks first.
Common Sharp problems
Sharp error-code guides
Browse reviewed, canonical error guides. Codes are grouped by the component or task they describe so this remains useful navigation rather than a keyword list.
BP-1360M/BP-1250M
Sharp 003-703: Calibration chart not detected correctly
The calibration chart was not detected correctly
Sharp 003-751 — The selected scan area is too small for the
The selected scan area is too small for the requested processing
Sharp 003-752 — A mixed-size original cannot be scanned at 600 dpi
A mixed-size original cannot be scanned at 600 dpi in color/two-sided mode
Sharp 003-760 — The selected scan options are an incompatible
The selected scan options are an incompatible combination
Sharp 003-780 — The machine could not compress the scanned
The machine could not compress the scanned document
Sharp 016-764 — The device cannot connect to the SMTP server
The device cannot connect to the SMTP server
Sharp 016-767 — The destination email address is invalid
The destination email address is invalid
Sharp 016-772 — No DNS server address is configured
No DNS server address is configured
Sharp 017-713 — The SMTP server does not support STARTTLS
The SMTP server does not support STARTTLS
Sharp 017-715 — The printer cannot trust the SMTP server
The printer cannot trust the SMTP server certificate
Sharp 017-717 — The SMTP server certificate has expired
The SMTP server certificate has expired
Sharp 026-730: Paper size in the selected tray is unknown
The printer cannot determine the paper size loaded in the selected tray