Sharp BP-1360M/BP-1250M — 017-717
Sharp 017-717 means the SMTP server certificate has expired. The guidance here is specific to BP-1360M/BP-1250M and the SMTP/TLS certificate operation.
Error meaning
The SMTP server certificate has expired.
This interpretation is tied to the reviewed family/platform and subsystem. Do not reuse the code by itself on another printer family.
Applies to
BP-1360M/BP-1250M
- BP-1360M
- BP-1250M
Common formatting
These are lookup/formatting aliases for this reviewed condition, not separate pages.
- 017-717
What usually causes it
- The SMTP server certificate is outside its valid end date. The printer can reach the server and evaluate the certificate, but the certificate presented for the secure mail session has expired.
- The exact condition recorded for this code is: The SMTP server certificate has expired.
- Verify the printer date and time first so an incorrect clock is not making a valid certificate appear expired. If the clock is correct, the mail-server certificate must be renewed or replaced by the server administrator.
What to try
Check the condition this code actually names
Renew/replace the expired mail-server certificate, then retry.
Isolate the affected part of the workflow
Verify the printer date and time first so an incorrect clock is not making a valid certificate appear expired. If the clock is correct, the mail-server certificate must be renewed or replaced by the server administrator.
Run a controlled confirmation test
After the server presents a current certificate, resend the same email with the original secure SMTP settings. Do not change to a weaker security mode as part of the retest.
After each corrective action
Retry the original operation that produced 017-717. If it works, stop there rather than moving into unrelated troubleshooting.
If the code returns
If 017-717 continues after a documented renewal, record the certificate end date seen by the server and verify that the printer is connecting to the intended SMTP host rather than an old proxy or alternate endpoint.
When service may be needed
Certificate renewal is server administration work. The printer-side safe boundary is checking its clock and retrying after the mail service has a valid certificate.
Continue with guided troubleshooting
If the printer still is not working after the reviewed checks, carry this verified error context into the guided troubleshooter.
Related information
Verified source
Official Sharp two-model error-code reference. Meanings and user-safe recovery cues are paraphrased; generic restart/service rows remain nonpublishing when they lack standalone value.