Sharp BP-1360M/BP-1250M — 017-713
Sharp 017-713 means the SMTP server does not support STARTTLS. The guidance here is specific to BP-1360M/BP-1250M and the SMTP/TLS operation.
Error meaning
The SMTP server does not support STARTTLS.
This interpretation is tied to the reviewed family/platform and subsystem. Do not reuse the code by itself on another printer family.
Applies to
BP-1360M/BP-1250M
- BP-1360M
- BP-1250M
Common formatting
These are lookup/formatting aliases for this reviewed condition, not separate pages.
- 017-713
What usually causes it
- The SMTP server being contacted does not offer STARTTLS in the way the printer expects. This is a protocol-capability mismatch between the selected mail security mode and the actual server/port.
- The exact condition recorded for this code is: The SMTP server does not support STARTTLS.
- Confirm with the mail administrator whether the configured port is intended for STARTTLS, implicit TLS, or unencrypted SMTP. Set the printer to the security mode supported on that specific server endpoint rather than guessing between ports.
What to try
Check the condition this code actually names
Use an SMTP security mode actually supported by the server; do not disable TLS merely to bypass certificate problems.
Isolate the affected part of the workflow
Confirm with the mail administrator whether the configured port is intended for STARTTLS, implicit TLS, or unencrypted SMTP. Set the printer to the security mode supported on that specific server endpoint rather than guessing between ports.
Run a controlled confirmation test
Retry a small email after the security mode and port agree. If the session advances to certificate validation or authentication, the STARTTLS capability mismatch has been resolved.
After each corrective action
Retry the original operation that produced 017-713. If it works, stop there rather than moving into unrelated troubleshooting.
If the code returns
If 017-713 remains, capture the SMTP server name, port, and selected encryption mode. Those three values are more useful than repeated power cycles because this code is specifically about STARTTLS availability.
When service may be needed
Do not disable required encryption merely to make the message disappear. If policy requires TLS and the current server cannot provide it, use a compliant mail endpoint or have the mail service corrected.
Continue with guided troubleshooting
If the printer still is not working after the reviewed checks, carry this verified error context into the guided troubleshooter.
Related information
Verified source
Official Sharp two-model error-code reference. Meanings and user-safe recovery cues are paraphrased; generic restart/service rows remain nonpublishing when they lack standalone value.