Sharp BP-1360M/BP-1250M — 017-715
Sharp 017-715 means the printer cannot trust the SMTP server certificate. The guidance here is specific to BP-1360M/BP-1250M and the SMTP/TLS certificate operation.
Error meaning
The printer cannot trust the SMTP server certificate.
This interpretation is tied to the reviewed family/platform and subsystem. Do not reuse the code by itself on another printer family.
Applies to
BP-1360M/BP-1250M
- BP-1360M
- BP-1250M
Common formatting
These are lookup/formatting aliases for this reviewed condition, not separate pages.
- 017-715
What usually causes it
- The printer reached the SMTP server but could not build trust in the server certificate. This differs from a connection failure: the secure session is being rejected because the certificate chain is not trusted by the device.
- The exact condition recorded for this code is: The printer cannot trust the SMTP server certificate.
- Check whether the mail server presents the expected certificate and complete issuer chain. Install the appropriate trusted CA certificate through the documented administrator interface when the organization uses a private or newly changed CA.
What to try
Check the condition this code actually names
Install the correct trusted root/CA chain or correct the mail-server certificate; do not bypass validation.
Isolate the affected part of the workflow
Check whether the mail server presents the expected certificate and complete issuer chain. Install the appropriate trusted CA certificate through the documented administrator interface when the organization uses a private or newly changed CA.
Run a controlled confirmation test
Retry after the trust chain is corrected without changing the server name or credentials. If the error changes to a name, date, or login problem, the certificate-trust step has moved forward.
After each corrective action
Retry the original operation that produced 017-715. If it works, stop there rather than moving into unrelated troubleshooting.
If the code returns
If 017-715 returns after a certificate renewal, compare the new issuer chain with what the printer trusts and note whether other managed devices trust the same server certificate.
When service may be needed
Do not bypass certificate validation or import an unverified certificate just to clear the code. Certificate trust changes should be approved by the network or security administrator.
Continue with guided troubleshooting
If the printer still is not working after the reviewed checks, carry this verified error context into the guided troubleshooter.
Related information
Verified source
Official Sharp two-model error-code reference. Meanings and user-safe recovery cues are paraphrased; generic restart/service rows remain nonpublishing when they lack standalone value.