Sharp BP-1360M/BP-1250M — 016-767
Sharp 016-767 means the destination email address is invalid. The guidance here is specific to BP-1360M/BP-1250M and the SMTP/email operation.
Error meaning
The destination email address is invalid.
This interpretation is tied to the reviewed family/platform and subsystem. Do not reuse the code by itself on another printer family.
Applies to
BP-1360M/BP-1250M
- BP-1360M
- BP-1250M
Common formatting
These are lookup/formatting aliases for this reviewed condition, not separate pages.
- 016-767
What usually causes it
- This error is tied to the destination email address, not to the SMTP server connection itself. A malformed recipient string, unsupported character, or incorrect address entry can stop the send before delivery.
- The exact condition recorded for this code is: The destination email address is invalid.
- Edit the To address carefully: remove accidental spaces, duplicated punctuation, incomplete domain text, or characters that do not belong in the recipient address. Re-select the address from a known-good address-book entry when available.
What to try
Check the condition this code actually names
Correct the recipient address and retry the same send.
Isolate the affected part of the workflow
Edit the To address carefully: remove accidental spaces, duplicated punctuation, incomplete domain text, or characters that do not belong in the recipient address. Re-select the address from a known-good address-book entry when available.
Run a controlled confirmation test
Send a one-page test to the corrected recipient. If another known-good address works while the original does not, keep troubleshooting focused on that recipient entry rather than the printer network.
After each corrective action
Retry the original operation that produced 016-767. If it works, stop there rather than moving into unrelated troubleshooting.
If the code returns
If 016-767 follows a saved address-book entry, compare the stored address with the recipient’s current address and recreate only that entry if necessary. Note whether manual entry behaves differently.
When service may be needed
There is no printer disassembly path for an invalid recipient address. Escalation belongs with the address book or mail administrator if the syntax is correct but the server still rejects the recipient.
Continue with guided troubleshooting
If the printer still is not working after the reviewed checks, carry this verified error context into the guided troubleshooter.
Related information
Verified source
Official Sharp two-model error-code reference. Meanings and user-safe recovery cues are paraphrased; generic restart/service rows remain nonpublishing when they lack standalone value.