Epson ยท ET-2870 / ET-4800 / ET-2820 family

Epson W-01 Error

W-01 means the printer detected a paper jam. The correct first response is to clear the normal paper path rather than changing drivers or network settings.

What this code means

The paper-feed system detected media where it should not be. A torn scrap can keep the warning active even after the main sheet is removed.

Affected models / family scope

  • ET-2870 Series
  • L3280 Series
  • ET-4800 Series
  • L5290 Series
  • ET-2820 Series
  • L3260 Series

Common formatting

  • W-01
  • W01
  • W 01
  • w-01

What to try

Step 1

Stop the job and use the normal jam-access path.

Turn the printer off first if you need to reach an area with moving parts.

Step 2

Remove jammed paper slowly.

Pull in the normal paper direction when possible and check for torn scraps.

Step 3

Reload a small, clean stack.

Square the paper and position the guides so the stack is supported without being squeezed.

Step 4

Clear the warning and retry.

Use the indicated button or restart after the path is clear, then retry the original job once.

When to stop and get help

If W-01 returns immediately with no visible paper or scraps in the accessible path, stop forcing or probing the mechanism and use Epson support/service.

Jam cleared but printing still fails?

Continue with the guided troubleshooter for the remaining print or paper symptom.

Related information

Verified source

Epson โ€” ET-2870 family LCD error-code reference โ†—

Printer Triage is independent and is not affiliated with Epson.