Lexmark Error 38.1
Lexmark code 38.1 means printer memory is full on the reviewed MS531/MS631/MS632/MS639 platform.
Error meaning
Printer memory is full.
This meaning is tied to the reviewed family/platform and subsystem below; do not reuse the number by itself on a different printer family or protocol.
Applies to
Lexmark MS531/MS631/MS632/MS639 monochrome platform
- Lexmark MS531
- Lexmark MS631
- Lexmark MS632
- Lexmark MS639
Common formatting
These are formatting/lookup aliases for this reviewed condition, not separate error pages.
- 38.1
- 381
- Lexmark 38.1
- MS632 38.1
What usually causes it
- The print job may contain too many complex pages, images, fonts, or resources for available memory.
- Other stored/held work can contribute to memory pressure.
- Large jobs can be split or simplified without changing printer hardware.
What to try
Cancel or pause the failing job if needed
Clear the immediate memory-full condition without repeatedly resending the same large document.
Split the document
Print smaller page ranges or separate large sections.
Reduce document complexity where practical
Flatten excessive graphics, reduce image resolution, or remove unnecessary embedded fonts/resources.
Retry a smaller portion
Confirm the printer can process the simplified job before considering supported memory upgrades.
After each corrective action
Retry the same operation that produced 38.1. If it now works, stop there rather than changing unrelated printer, network, or service settings.
If the code returns
If ordinary small jobs also produce 38.1 after the queue is clear, restart normally and check for persistent memory/firmware conditions.
When service may be needed
Memory upgrades are model/configuration dependent. Do not open the printer unless the exact model documents a user-installable memory option.
Continue with guided troubleshooting
If the printer still is not working after the reviewed checks, carry this verified error context into the guided troubleshooter.
Related information
Verified source
Official Lexmark MS531/MS631/MS632/MS639/M3350 User's Guide error-code table; family scope is taken from the shared guide.