Konica Minolta IEEE 802.1X Error 3
The configured wireless access point or SSID cannot be found during 802.1X connection.
Error meaning
The destination wireless access point (SSID) cannot be found.
This meaning is tied to the reviewed family/platform and subsystem below; do not reuse the number or wording by itself on a different printer family or protocol.
Applies to
bizhub C287/C227
- bizhub C287
- bizhub C227
Common formatting
These are formatting/lookup aliases for this reviewed condition, not separate error pages.
- 3
- ieee8021x-3
What usually causes it
- The saved SSID is misspelled, renamed, or no longer broadcast in the printer's location.
- The intended access point is offline, out of range, or using a band/channel the printer cannot currently reach.
- A hidden or enterprise wireless profile was changed without updating the printer.
What to try
Verify the exact Wi-Fi network name
Compare the SSID saved on the bizhub with the network name used by nearby devices. Enterprise and guest networks with similar names are not interchangeable.
Check that the intended access point is reachable
Confirm the access point is powered, the printer is within usable signal range, and the intended network is available in that area.
Re-enter a hidden or changed SSID carefully
If the network is hidden or was renamed, update the printer with the exact SSID including capitalization and spacing.
Retry only after the network name is correct
Reconnect and confirm the printer reaches the intended enterprise WLAN before changing EAP credentials or certificates.
After each corrective action
Retry the same operation that produced 3. If it now works, stop there rather than changing unrelated printer, network, supply, or service settings.
If the code returns
If code 3 persists while the correct SSID is visible to other nearby devices, have the wireless administrator check access-point availability, band/channel policy, and enterprise WLAN restrictions for the printer.
When service may be needed
This code points to wireless network discovery rather than an internal printer repair. Escalate to the wireless/network administrator if the access point is healthy and the printer still cannot see it.
Continue with guided troubleshooting
If the printer still is not working after the reviewed checks, carry this verified error context into the guided troubleshooter.
Related information
Verified source
Official Konica Minolta product-family user guide. Candidate meanings are paraphrased from protocol-specific code tables; manufacturer prose must not be copied into public pages.