Konica Minolta SMB Error 16711707
The SMB destination uses DFS and the printer could not resolve the DFS namespace or referred path.
Error meaning
DFS name/path resolution failed.
This meaning is tied to the reviewed family/platform and subsystem below; do not reuse the number or wording by itself on a different printer family or protocol.
Applies to
bizhub C287/C227
- bizhub C287
- bizhub C227
Common formatting
These are formatting/lookup aliases for this reviewed condition, not separate error pages.
- 16711707
- smb-16711707
What usually causes it
- The saved DFS namespace, domain, or shared path is wrong or no longer available.
- DNS or Active Directory cannot resolve the DFS namespace from the printer's network.
- The DFS referral points to a file server that is offline, renamed, or unreachable from the printer VLAN.
What to try
Identify the DFS path the printer is using
Record the exact namespace and folder path rather than replacing it with a guessed local share.
Test the namespace from the same network context
Have the administrator confirm DNS and the DFS namespace are available to devices on the printer's VLAN.
Check the active DFS referral target
Verify the referred file server is online and the shared folder still exists at the target.
Correct the path or referral and retry the same scan
After namespace resolution works, resend the original Scan to Folder job before changing credentials or SMB versions.
After each corrective action
Retry the same operation that produced 16711707. If it now works, stop there rather than changing unrelated printer, network, supply, or service settings.
If the code returns
If 16711707 continues while the DFS namespace works for PCs, compare DNS, domain access, and referral reachability specifically from the printer network.
When service may be needed
DFS troubleshooting belongs to the network/file-server side unless the printer cannot use a documented supported configuration. Escalate with the namespace and referral details.
Continue with guided troubleshooting
If the printer still is not working after the reviewed checks, carry this verified error context into the guided troubleshooter.
Related information
Verified source
Official Konica Minolta product-family user guide. Candidate meanings are paraphrased from protocol-specific code tables; manufacturer prose must not be copied into public pages.