Konica Minolta SMB Error 16712692
The SMB server was reached, but it rejected the printer's account because that user does not have permission for the requested destination.
Error meaning
SMB access was rejected because the user lacks permission.
This meaning is tied to the reviewed family/platform and subsystem below; do not reuse the number or wording by itself on a different printer family or protocol.
Applies to
bizhub C287/C227
- bizhub C287
- bizhub C227
Common formatting
These are formatting/lookup aliases for this reviewed condition, not separate error pages.
- 16712692
- smb-16712692
What usually causes it
- The saved SMB account lost share or file-system write permission.
- The destination folder inherited new permissions that exclude the printer account.
- The account is valid but is only allowed to read the share, not create or modify files.
What to try
Confirm the exact account used by the printer
Identify the SMB user name configured for this destination; do not test with a different administrator account and assume the printer account has the same rights.
Check both share and folder permissions
On the destination server, verify the printer account can create a small file in the target folder and that both share-level and file-system permissions allow it.
Check for a recent permission or group change
If scanning worked before, review group membership, inherited ACLs, or folder moves that could have removed write access.
Retry using the intended least-privilege account
Restore only the permissions needed for the scan destination, then retry the same job. Avoid granting broad administrator rights as a shortcut.
After each corrective action
Retry the same operation that produced 16712692. If it now works, stop there rather than changing unrelated printer, network, supply, or service settings.
If the code returns
If 16712692 returns despite verified write permission, have the server administrator review the access-denied event for the printer account and confirm the printer is reaching the expected share.
When service may be needed
This is a server authorization issue, not a printer mechanism failure. Escalate to the file-server administrator if the account and destination are correct.
Continue with guided troubleshooting
If the printer still is not working after the reviewed checks, carry this verified error context into the guided troubleshooter.
Related information
Verified source
Official Konica Minolta product-family user guide. Candidate meanings are paraphrased from protocol-specific code tables; manufacturer prose must not be copied into public pages.