Konica Minolta SMB Error 16712712
The SMB destination path saved on the printer does not point to the correct shared folder.
Error meaning
The SMB shared path configured for the destination is incorrect.
This meaning is tied to the reviewed family/platform and subsystem below; do not reuse the number or wording by itself on a different printer family or protocol.
Applies to
bizhub C287/C227
- bizhub C287
- bizhub C227
Common formatting
These are formatting/lookup aliases for this reviewed condition, not separate error pages.
- 16712712
- smb-16712712
What usually causes it
- The share or subfolder name was typed incorrectly in the destination.
- The folder was renamed, moved, or replaced after the address-book entry was created.
- The server name is correct, but the share/path portion of the destination no longer matches the server.
What to try
Write down the saved SMB path
Separate the server/host name from the shared-folder path so you can verify the right part.
Compare it with the actual share
On the destination computer or server, confirm the exact share name and any required subfolder.
Correct only the path portion that is wrong
Keep working credentials and network settings unchanged if the server itself is already reachable.
Retry the original scan
After the path matches a real shared folder, send the same document again before making unrelated SMB or DNS changes.
After each corrective action
Retry the same operation that produced 16712712. If it now works, stop there rather than changing unrelated printer, network, supply, or service settings.
If the code returns
If 16712712 returns with an exact verified path, confirm the printer is connecting to the intended server and not an old address, alias, or DFS target.
When service may be needed
A wrong shared path is an address-book/server configuration problem. Printer service is not normally needed unless the device cannot retain a correct documented destination.
Continue with guided troubleshooting
If the printer still is not working after the reviewed checks, carry this verified error context into the guided troubleshooter.
Related information
Verified source
Official Konica Minolta product-family user guide. Candidate meanings are paraphrased from protocol-specific code tables; manufacturer prose must not be copied into public pages.