Konica Minolta SMB Error 16712713
The destination file is locked, so the printer cannot complete the SMB write.
Error meaning
The destination file is locked.
This meaning is tied to the reviewed family/platform and subsystem below; do not reuse the number or wording by itself on a different printer family or protocol.
Applies to
bizhub C287/C227
- bizhub C287
- bizhub C227
Common formatting
These are formatting/lookup aliases for this reviewed condition, not separate error pages.
- 16712713
- smb-16712713
What usually causes it
- A file with the same generated name is open or locked by another user or application.
- Backup, synchronization, antivirus, or workflow software has an exclusive lock on the destination file.
- The printer's filename rule is repeatedly colliding with an existing locked file.
What to try
Check the destination folder for the conflicting file
Look for a file with the name the printer is trying to create or replace.
Close the file or release the lock safely
If a user or application has the file open, close it normally. Do not delete an important file just to clear the printer error.
Check the filename rule for repeated collisions
If the printer reuses the same name, adjust the documented filename or timestamp option so new scans receive unique names.
Retry once the lock is gone
Resend the same scan and confirm a new file can be created in the folder.
After each corrective action
Retry the same operation that produced 16712713. If it now works, stop there rather than changing unrelated printer, network, supply, or service settings.
If the code returns
If 16712713 returns with no visible open file, have the server administrator check for hidden locks from synchronization, antivirus, backup, or document-management software.
When service may be needed
This condition is on the destination file system. Escalate to the server/application administrator if the lock cannot be identified; there is no reason to open the printer.
Continue with guided troubleshooting
If the printer still is not working after the reviewed checks, carry this verified error context into the guided troubleshooter.
Related information
Verified source
Official Konica Minolta product-family user guide. Candidate meanings are paraphrased from protocol-specific code tables; manufacturer prose must not be copied into public pages.