Konica Minolta SMB Error 16713768
The SMB operation took too long and the printer stopped waiting for the destination.
Error meaning
The SMB operation timed out.
This meaning is tied to the reviewed family/platform and subsystem below; do not reuse the number or wording by itself on a different printer family or protocol.
Applies to
bizhub C287/C227
- bizhub C287
- bizhub C227
Common formatting
These are formatting/lookup aliases for this reviewed condition, not separate error pages.
- 16713768
- smb-16713768
What usually causes it
- The file server or NAS is slow, overloaded, asleep, or temporarily unavailable.
- Packet loss, routing, VPN, wireless backhaul, or firewall inspection is delaying the SMB session.
- A large scan or slow destination causes the SMB operation to exceed the printer's allowed response time.
What to try
Retry a small scan after confirming the server is awake
Use one simple page to separate a general connectivity timeout from a job-size problem.
Check server responsiveness from the printer network
Have the administrator verify the destination responds normally from the same VLAN or network path used by the printer.
Look for packet loss or an overloaded destination
Review network and server health before changing authentication or permissions; a timeout is not the same as access denied.
Retry the original job after the path is stable
If the small test works, resend the original scan and compare size and duration. Large-job-only failures may need destination or workflow tuning.
After each corrective action
Retry the same operation that produced 16713768. If it now works, stop there rather than changing unrelated printer, network, supply, or service settings.
If the code returns
If 16713768 repeats on small jobs while the server is healthy, trace the SMB path for latency, packet loss, firewall inspection, or intermittent reachability from the printer network.
When service may be needed
Persistent SMB timeouts should be handled by the network/server administrator or vendor support. Internal printer repair is not the first step.
Continue with guided troubleshooting
If the printer still is not working after the reviewed checks, carry this verified error context into the guided troubleshooter.
Related information
Verified source
Official Konica Minolta product-family user guide. Candidate meanings are paraphrased from protocol-specific code tables; manufacturer prose must not be copied into public pages.