Lexmark 38.1: Printer memory is full
Lexmark 38.1 means printer memory is full; Lexmark suggests canceling, splitting the document, using another printer, or adding memory where supported. This guidance is specific to CX532/CX635/XC2335/XC2342 platform and the Storage / Memory / Controller subsystem. Cancel or split the current job.
Error meaning
Printer memory is full; Lexmark suggests canceling, splitting the document, using another printer, or adding memory where supported.
This interpretation is tied to the reviewed family/platform and subsystem. Do not reuse the visible code by itself on another printer family.
Applies to
CX532/CX635/XC2335/XC2342 platform
- CX532
- CX635
- XC2335
- XC2342
Common formatting
These are lookup or formatting aliases for this reviewed condition, not separate pages.
- 38.1
What usually causes it
- 38.1 means printer working memory is full. This is different from a defective storage drive: the current job or held workload has exceeded available processing memory.
- The exact reviewed condition is: Printer memory is full; Lexmark suggests canceling, splitting the document, using another printer, or adding memory where supported.
- Cancel or split the current job, reduce the number of pages/copies being processed together, and clear unnecessary held work before retrying. Keep network and supply settings unchanged.
What to try
Check the condition this code actually names
Cancel or split the current job, reduce the number of pages/copies being processed together, and clear unnecessary held work before retrying. Keep network and supply settings unchanged.
Keep the test focused
Change only the setting, supply, paper path, or component named above. Leave unrelated network, driver, and service settings alone so the retest tells you something useful.
Run a controlled confirmation test
Send a small portion of the same document. If it prints, increase the workload gradually or continue in smaller batches.
After each corrective action
Retry the original operation that produced 38.1. If it works, stop there rather than moving into unrelated troubleshooting.
If the code returns
If 38.1 occurs on very small simple jobs, record the application, job size, and whether held jobs are present. That pattern suggests broader memory pressure.
When service may be needed
Do not open the printer to address working-memory pressure. Supported memory options or persistent abnormal behavior should be reviewed by an administrator/service provider.
Continue with guided troubleshooting
If the printer still is not working after the reviewed checks, carry this verified error context into the guided troubleshooter.
Related information
Verified source
Lexmark CX532/CX635/XC2335/XC2342 User's Guide. Meaning and troubleshooting are paraphrased for this reviewed scope.