Printer troubleshooting

How to Find Your Printer's IP Address

A printer IP address looks like 192.168.1.50 or 10.0.0.25. It identifies the printer on your local network and is useful when the computer cannot find it or Windows is using an old address.

Quick checks

  • Look in the printer's Network, Wi-Fi, Ethernet, or Status menu.
  • Print a network/configuration report if the printer has no convenient screen.
  • In Windows printer properties, check the configured port if the printer is already installed.
  • Write the address down before changing anything.

Try these fixes in order

Step 1

Check the printer screen

Open the printer's Network, Wi-Fi, Ethernet, Information, or Status area. Look for IPv4 Address or IP Address.

Step 2

Print a network report if needed

Many printers can print a configuration or network status page that includes the current IPv4 address.

Step 3

If it is already installed in Windows, inspect the port

Open the printer's properties and look at the Ports tab. A Standard TCP/IP port often shows the address Windows is trying to use.

Step 4

Compare current and installed addresses

If the printer's current address differs from the Windows port, the queue may be pointing at an old address.

Step 5

Use the address for a simple test

You can try opening the address in a web browser or pinging it from the same network. Do not expose the printer to the public internet.

Still not working?

Let Printer Triage narrow it down

The guided troubleshooter asks one question at a time and keeps the checks matched to what you are seeing.

Printer Triage is an independent troubleshooting reference and is not affiliated with printer manufacturers. When a model-specific message or procedure differs, use the exact printer model's documentation.